Spoke with a service representative from Cleveland today about getting the 12.5k mile service and he told me I needed to bring the car down to Cleveland, a 6 hour drive from here. As an alternative, they will send up a truck to pick mine up and take it down there for a "convenience charge" of about $750 which includes the use of a loaner car. The round trip time is from monday to friday. Their service appointments are about two weeks out.