So I ordered my car on May 4th with an expected late June delivery date, and was first contacted by my Delivery Specialist (DS) on May 19th with a standard email. I was also told that because my local store is not yet equipped to do deliveries, the car will be shipped to my home. Some time during the last week of May, my car went into production, I realized that after checking the website. Then on this Monday, my car's production was complete and it was in transit. I found this information also online.
I then immediately went into fast reaction mode to get more information, like what do I do? When should I expect the car? Where are the documents that are needed to secure financing etc... I had to call people, wait for usually an entire day for someone to respond to me. I also have to work with a bank, gather all the needed docs, etc and apply for the loan. Also on the vehicle purchase agreement, Tesla did not include taxes and fees... so really I don't know how much will be due at signing and the bank can't issue final loan documents since they don't know the exact amount... I still don't know when I will get that information and where/when I need to sign what docs... all I know is that the car probably will arrive next week (very soon), with little to no information... and a DS who takes a day to respond since apparently they are all super busy making deliveries...
Say what you will about traditional dealers, but I much prefer my purchase experiences at a Mercedes and two BMW dealers in the past 4 years... no hassle on my part whatsoever... e.g. at Mercedes, we agreed to pricing, I paid deposit; delivery was ready on a Saturday, and I went. Everything was taken care of, loan was secured, taxes paid, license plate service taken care of... All I did was inspect the car (in perfect order), sign some papers, wait a while, sign some more papers, and off I went... easy and no need to deal with, gather, any paperwork, or anything whatsoever on my part (except for calling my insurance company).
With Tesla I think I will (that's what I assume, I have no idea since I have gotten no information...) also have to take care of tag related matters... which will mean that I ll need to drive 30 miles to county tax office, wait in line, pay taxes and fees, etc... instead of having all of that taken care of at the dealership so I simply just get a tag a month later...
I really think Tesla needs to improve everything about its delivery/final transaction process. So far it's 1 out of 5 stars...
I then immediately went into fast reaction mode to get more information, like what do I do? When should I expect the car? Where are the documents that are needed to secure financing etc... I had to call people, wait for usually an entire day for someone to respond to me. I also have to work with a bank, gather all the needed docs, etc and apply for the loan. Also on the vehicle purchase agreement, Tesla did not include taxes and fees... so really I don't know how much will be due at signing and the bank can't issue final loan documents since they don't know the exact amount... I still don't know when I will get that information and where/when I need to sign what docs... all I know is that the car probably will arrive next week (very soon), with little to no information... and a DS who takes a day to respond since apparently they are all super busy making deliveries...
Say what you will about traditional dealers, but I much prefer my purchase experiences at a Mercedes and two BMW dealers in the past 4 years... no hassle on my part whatsoever... e.g. at Mercedes, we agreed to pricing, I paid deposit; delivery was ready on a Saturday, and I went. Everything was taken care of, loan was secured, taxes paid, license plate service taken care of... All I did was inspect the car (in perfect order), sign some papers, wait a while, sign some more papers, and off I went... easy and no need to deal with, gather, any paperwork, or anything whatsoever on my part (except for calling my insurance company).
With Tesla I think I will (that's what I assume, I have no idea since I have gotten no information...) also have to take care of tag related matters... which will mean that I ll need to drive 30 miles to county tax office, wait in line, pay taxes and fees, etc... instead of having all of that taken care of at the dealership so I simply just get a tag a month later...
I really think Tesla needs to improve everything about its delivery/final transaction process. So far it's 1 out of 5 stars...
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