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Thread: Are Europeans that unimportant that they can be handled as 2nd Class Customers?

  1. #1
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    Icon9 Are Europeans that unimportant that they can be handled as 2nd Class Customers?

    I just took delivery of my P85D today - One of the first in Germany because US customers get their delivery first and much faster.

    Also it seems that the automatic closing Charger Port wont get delivered in Europe -> i see this as a lie to the customers as that feature is stated by Tesla itself on their blog for the P85D.

    Also some parts of my car were that scratched or defective that i have to make an appointment were they try to fix those issues but i was also told that one bubble in my cars Paint will stay and that i have to cope with that. i have to drive there on my vacation and get a loaner for that.

    I think that is not really acceptable but after waiting 5 months for that car i dont know what to do other than hope that they can fix that in some way.

    i have never bought an car expensive that was in that kind of state....

    I guess the US people are taken much more care of.

  2. #2
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    Agree about the missing self closing charger port. Tesla have not given any information that european cars will not get it. In Norway even they that work for Tesla was not aware about the european D cars missing that feature :/

    Also a new car should be in perfect condition. You should not agree that the paint have a bubble and other imperfections.
    P85D VIN:7628X

  3. #3
    Middle-aged Member dirkhh's Avatar
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    Quote Originally Posted by Venomtoxic View Post
    I just took delivery of my P85D today - One of the first in Germany because US customers get their delivery first and much faster.

    Also it seems that the automatic closing Charger Port wont get delivered in Europe -> i see this as a lie to the customers as that feature is stated by Tesla itself on their blog for the P85D.

    Also some parts of my car were that scratched or defective that i have to make an appointment were they try to fix those issues but i was also told that one bubble in my cars Paint will stay and that i have to cope with that. i have to drive there on my vacation and get a loaner for that.

    I think that is not really acceptable but after waiting 5 months for that car i dont know what to do other than hope that they can fix that in some way.

    i have never bought an car expensive that was in that kind of state....

    I guess the US people are taken much more care of.
    Welcome to the TMC forum!
    Your username and post count might cause some people to wonder about some of the details in your post, also, it might make sense to combine your post with the overall P85D delivery thread.
    But let's talk about what you wrote above...
    My car in the US was also delivered with some issues (you don't give a lot of details on what is "defective") and so far has spent more time at the service center than with me. But my experience with the service center and delivery staff was extremely different from what you describe. Throughout the process there was a very strong focus on making sure I was happy and that the issues were addressed. I'm shocked that your local service center is showing the attitude that you describe...

    As to the charging port door - my understanding is that this part is completely different on US and European cars, so it's possible that there is some miscommunication...
    S60 gray/gray tech/19 - 2013-7-12 - traded in 2015-2-16 for
    P85D mcred/gray(nextgen) tech/19/subzero - ordered 2015-1-7, delivered 2015-3-6

  4. #4
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    Share your feeling, everybody is praising Tesla and such. And lets get the facts , sure it is one hell of a car! And drives perfectly and some drive "Insane" but still if they don't improve their delivery quality it can bite them back.
    For example if you need a part to be replaced you have to wait weeks or months before it is available, you will not have this with any other car vendor, even Ferrari is able to supply parts faster than Tesla is.
    Communication between Tesla and Customer is some how poor, for example the charge port everywhere it was stated that it will close by itself and now suddenly when delivering european cars that port is some how different. And most people say ok it doesn't matter but in fact it does, sure I can close it my self similar as with my ICE car but something was promised. A few years ago when I bought an Audi suddenly I found out that there was no Iso fix in the backseat although all folders and materials stated otherwise I called the dealer and they had to enable the option once they did on the final invoice the ISO fix was invoiced, I did not pay that part as in first instance it was already there and later became a optional item.

    Besides that emailing with the DS is slow and sluggish. A few simple questions take days to get a response. And the answer is always: I don't know why it is delayed. In my opinion Tesla gets to much credit for her customers. Still the car is unbelievable they need to improve a lot ASAP. People are paying a lot and are not wanting to wait on spare parts for months if something breaks down.

    And regarding your paint bubble they need to fix it.

  5. #5
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    Not sure how you are a second class citizen. I am a previous BMW guy - you Europeans ALWAYS get the new models and features AT LEAST 6 months before we do - it is usually more like 9 months. The paint is a problem world-wide. That appears to be the biggest down side of California production - no volatiles are allowed which seems to mean soft, flakey, inferior paint. They have announced that they are working on this and are about to install an entirely new paint system. It sounds like the charge door has yet to be fully engineered; your government did require an entirely different charge connection, so that part may very well be very different, and Tesla remains a small company.
    Now, on my BMW TPMS only lists green/red; vast sections of the rest of the world get to see actual tire pressure. Even if we have a DVD playing, with a relatively large screen, can't play video while in motion (not for driver but for rear seated passengers to watch); much of the rest of the world can. I can open my truck from the remote, but not close it. Rest of the world can close it. Gosh, right now I can't recall all the other features BMW denies us here ... even though we are their biggest market.

  6. #6
    Senior Member AmpedRealtor's Avatar
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    Quote Originally Posted by Venomtoxic View Post
    i was also told that one bubble in my cars Paint will stay and that i have to cope with that.
    You should not accept that response! I am sorry that your service center told you this, but nothing could be farther from the truth. Tesla needs to make this right even if it means taking your car back and making you a new one. Push the issue, go up the chain as high as you can until you are satisfied. If you can't get anywhere with your EU contacts, you can try Jerome Guillen who is the Sr. VP of Sales & Service. He will surely make this right. His email address is jguillen at teslamotors.com. I avoid typing out the actual email address so that spambots don't collect.
    VIN #16186 - P85, 19", tech, pano, air, MC red, black perf leather, CF decor & spoiler, parcel shelf, HPWC (available for charging - please contact me)

  7. #7
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    Would like to actually see the problems OP is talking about (take some pics?). Hopefully you get it sorted out! Your post title is a little melodramatic tho.
    JOULES ♦♦ S85 ♦ Solid White + Opti-Coat ♦ Textile ♦ Piano Black ♦ Pano Roof ♦ PhotoSync Tint ♦ Tech ♦ Dual Chargers ♦ Air Susp. ♦ Sub Zero ♦ Nokian R2s ♦ VIN: 43818 ♦♦ 8/7/14

  8. #8
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    The wait time isn't surprising or atypical for carmakers, even huge manufacturers, for customers overseas.

    For example, I'm currently in the middle of a six month wait for a delivery of a standard-equipped smart Electric Drive in the United States, and that model was introduced state-side in early 2013.

  9. #9
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    Peculiar first post.
    And screen name REALLY odd.
    Dare I suggest the word t****l**g?

  10. #10
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    "Peculiar first post.
    And screen name REALLY odd.
    Dare I suggest the word t****l**g?" Could just be a non-English-as-a-first-language issue.

    I wonder if the Type 2 charger socket on the EU MS' is the reason behind them not coming with the auto-closing door? Just not enough room? I don't think I'll be cancelling my MS over it, though.

    What are they going to do about that when the autonomous thing happens? I suppose the robot that unplugs the car could close the charge port too? MW

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