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I'm actually surprised by some of this because dealers make money doing warranty repairs, so why wouldn't they be eager to do these? In Texas the dealer franchise law requires that manufacturers use their dealers to do their warranty repairs, they can't contract it out to independent shops or set up their own service centers. It's one of the most important "protections" dealers have in the law, as service is where the money is.
I think the parts are scarce.
...(they said they make 10 hardware changes a week)...
yikes! 90 years for a service appointment DOES seem like a long time!. They weren't able to schedule new service until January 2105 (!).
yikes! 90 years for a service appointment DOES seem like a long time!
Agreed on the thought that yours might be the exception. While I have had my fair share of service, it has always been over little things and the only visit that was more than 24ish hours was from a paint issue I had at delivery (car came to me scratched). Everything else has been handled when they could "fit me in" minus one issue where somehow the bolts on the parking brakes got stripped (I was the first to ever see this issue) and was afraid to drive the car because it sounded worse than it actually was. But overall I have been happy enough with the car. But many people have never taken their car in for service... Like ever. Sorry you have had so many issues though
Most of the backup at Rockville is because they are servicing such a large number of people spread out in like a 200+ mile radius and that is a very large area. That will be alleviated as we get more service centers here on the east coast which will come more and more as the laws slowly get changed.
I have the impression that my long service woes might be an exception given all of the research that I did before buying the car. After all, there will always be a lemon or two when making so many cars. Still frustrating. In addition, I'm also a little annoyed that [email protected] never got back to me after I wrote a long, detailed email explaining my concerns. I also called and asked about the email, but still haven't heard back.
Regardless, I hopeful that this latest repair will have me all set to go and that I won't need to return until I need an annual service.