Attention service plan patrons:
There has been a great deal of confusion surrounding the annual service interval for those who purchased the service contract. I decided to set the record straight and sent an email off to ownership. This is the response I got:
A previous email posted on the forums had indicated that the mileage requirement had been waived:
Source: Tesla service plan / annual mileage (post #6)
Tesla has changed course and is now reinstating the mileage requirement for the service plan. They have directly contradicted themselves. Ugh.
There has been a great deal of confusion surrounding the annual service interval for those who purchased the service contract. I decided to set the record straight and sent an email off to ownership. This is the response I got:
Thank you for contacting Tesla Motors Technical Support. We recommend a service at either 1 year or every 12500 miles whichever comes first. You can choose to do the service annually and it will not affect your warranty coverage however your 4+4 service plan does have a time limit of either 8 years or 100,000 miles whichever comes first.This means that the plan will no longer be valid after the term of 8 years or if your mileage reaches beyond 100,000 miles before you use all 8 services.
A previous email posted on the forums had indicated that the mileage requirement had been waived:
Thank you for contacting Tesla Motors. You are correct, we have loosened mileage interval limitations. We have set the expectation that a 4+4 pre-paid service plan is free of any type of mileage limitation but 8 instances must be used in the span of 8 years. That is to say, to maximize the benefit of your plan, you would still be best served bringing your vehicle in annually to utilize all 8 visits.
I have not heard of any timeline for when the agreements will change, but I have spoken with Jerome, our VP of Service, directly regarding this issue and he has affirmed that this is how we intend to enforce these prepaid plans moving forward.
Source: Tesla service plan / annual mileage (post #6)
Tesla has changed course and is now reinstating the mileage requirement for the service plan. They have directly contradicted themselves. Ugh.
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