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Click on Summary on the Powerwall screen. It'll list Backup Reserve.
You can also try calling them. Tesla is notorious for not responding to emails.
Powerwall support number is (877) 961-7652.
Unfortunately, that is a North American number. The OP is in Portugal... Tesla lists a slightly different number, +35 1800180397.You can also try calling them. Tesla is notorious for not responding to emails.
Powerwall support number is (877) 961-7652.
Sorry, totally missed that. So used to debugging US systems that I didn't even look.The OP is in Portugal
No worries! I've been burned a few times, so I try to remind myself to double check where posters are before responding.Sorry, totally missed that. So used to debugging US systems that I didn't even look.
You can also try to put some pressure on the installer to commission at least the PW so you can manage it. If they say it is commissioned already then you’ll need to call Tesla.Btw, just tested to "go off grid", and battery is working - I can see a line between the powerwall and my home (when I connect directly to the powerwall using IP on any browser and successfully logon)
However, I cannot set any kind of values for reserve, etc, nor I'm able to "charge" the battery. It seems it is just idle, waiting for the solar panels to arrive - this is for sure dependency from the installer.
Oh well, I'll just create some pressure on the installer to schedule the solar panels installation and after that, get back again with the battery...
Congratulations ! I would try rebooting your phone first, and then if that doesn't work, try uninstalling and reinstalling the app. If not, I'm afraid it is back to Tesla...Hello guys,
so, I have good news and not so good news
Good news: Tesla support finally helped, the person was trully helpfull and now finally I can see my Powerwall on my Tesla app.
not so good news: I now have 2 homes in Tesla App
I've been searching and I cannot edit any home and I'm also unable to delete any home. Any ideas?
If a reboot and then an uninstallation and reinstallation of the app doesn't get you there then you will again need to call Tesla.Hello guys,
so, I have good news and not so good news
Good news: Tesla support finally helped, the person was trully helpfull and now finally I can see my Powerwall on my Tesla app.
not so good news: I now have 2 homes in Tesla App
I've been searching and I cannot edit any home and I'm also unable to delete any home. Any ideas?
Great news! I’m glad you were able to get it fixed.Allright allright!
Finally, solved!
Now I have one home (LOL) with both Wall Connector and Powerwall! Support did manage to solve this, but it seemed that powerwall was not correctly registered by the installer...
And what a rollercoaster this was... because the powerwall was not properly installed/registered/configured/whatever, tesla support did made a mistake... they add to my account another powerwall (serial number had only one different letter from mine.. and it was a pain to convince the Tesla support about this) - the guy that had that powerwall is wondering what the "#$?
Either way, support managed to solved this, the "wrong" powerwall will be moved to previous account, and now from my side, just to say thank you all for the help!
Now, I'm back to full charge the installer , I desperately need my solar panels (here in Portugal the KwH price is 0.12€ - around 0.13USD - and I consume around 1500 KwH per month, so my bill is not low....
Cheers!
You can log in to Tesla One as an External Partner using your Tesla credentials. Then navigate to More / Tesla Device Setup / Scan QR Code and scan the QR code behind your gateway door. You'll need to be nearby and connect to the gateway wifi each time you want to use the app.
Which firmware version are you running? Is there no "Upgrade later" link if you scroll to the bottom of that page above? I'm curious if they removed it altogether.