Clearly there was a computer input problem. Nothing more, nothing less. The people present at the locale didn’t have the authority to rectify the situation. I suspect that the main person he spoke with may have been responsible for the initial computer input mistake and was afraid of losing his job and as a result was trying to cover his butt. His behavior otherwise doesn’t make sense.
None of that makes this a ‘Tesla/Elon’ problem. It makes it an individual person problem and if I’m in charge of that locale, Travis’s a$$ is grass. Not because he may have made the initial mistake, or didn’t know what to do in the moment, but because he clearly lied later on. Travis’s superior only knows what Travis tells him/her so can be entirely unaware.
Additionally, this guy doesn’t help himself, even a little bit. He was told beforehand, before he drove 5 1/2hrs that there was an issue, but went anyway and paid the rest of the money before seeing the car to determine it matched or not!?
He clearly lacks the skills and abilities to get things done he wants and needs. Then before he even gets his deposits and such back, he asks to be compensated with SuperCharger credits.
I seriously need to open a school to teach adults how to navigate through the customer service experience. How to get to a person who actually has the authority to help. How not to shoot yourself in the foot in the first place. How to communicate effectively.
You sit for THREE hours waiting and then leave to eat!? That’s like waiting on hold and then hanging up to go pee so you can start the three hour queue again. Since he’d chosen to sit as his way to get his resolution, he should have wholeheartedly committed until the Tesla employees had to call the cops. Then he’d have been on the local evening news. Voila! Resolution.