Hey All,
I was hoping someone could offer some advice for dealing with Tesla bad service.
On 12/5, my Tesla needed some warranty work, which Tesla completed. Upon inspection:
1) The tint I added was cut on driver door (picture 2)
2) Paint under replaced left side mirror was cut and "touched" up. (picture 1)
Tesla did not tell me and upon inspection at the LOT, I immediately informed the service center rep. Got his email and let him know the situation and sent pictures of damage. He said the manager would get back to me shortly...
A week goes by and they said they "do not cover aftermarket accessory damage." This included no mention of the paint they damaged and tried to cover-up.
I am trying to reasonably work on a solution, but the manager will not even call me after asking numerous times.
I will NOT drop the service center and names here yet, but pretty flabbergasted at the treatment... seems like a pretty clear case of my vehicle was not damaged before and now and it is after Tesla's service visit.
Advice please... I am no attorney and do not want to be nasty and spend a lot of time on this.
Attached are pictures.
I was hoping someone could offer some advice for dealing with Tesla bad service.
On 12/5, my Tesla needed some warranty work, which Tesla completed. Upon inspection:
1) The tint I added was cut on driver door (picture 2)
2) Paint under replaced left side mirror was cut and "touched" up. (picture 1)
Tesla did not tell me and upon inspection at the LOT, I immediately informed the service center rep. Got his email and let him know the situation and sent pictures of damage. He said the manager would get back to me shortly...
A week goes by and they said they "do not cover aftermarket accessory damage." This included no mention of the paint they damaged and tried to cover-up.
I am trying to reasonably work on a solution, but the manager will not even call me after asking numerous times.
I will NOT drop the service center and names here yet, but pretty flabbergasted at the treatment... seems like a pretty clear case of my vehicle was not damaged before and now and it is after Tesla's service visit.
Advice please... I am no attorney and do not want to be nasty and spend a lot of time on this.
Attached are pictures.