I purchased my Model Y late November 2023 and it has done several updates since then with no problems. About 10 days ago it downloaded 2023.44.30.8 and the car display shows "downloading 2023.44.30.8", a full green bar and 0 B/s. The app. shows "downloading 2023.44.30.8 (100%) and a spinning wheel. I tried steering wheel reboot and changing tire size reboot and no change. I put in a service request outline the above and it said I would be contacted "shortly". After over a week of waiting I called Tesla and they said they would send a text to the Jacksonville service desk to contact me. Two days later with no contact I suddenly got a message that a service appointment had been set up for a month from now!
Is that the way they normally respond to a request? I would have thought that they might have contacted me and tried to reboot it from their end (I've seen many posts saying that was done) or at least say "hey, we tried to fix it and unfortunately it has to come in for service". I'm just a bit confused about how their system works.
My trailer hitch wiring controller was bad at delivery (great QC) and it took over a month and 6 hours at the service center to get that fixed (they replaced the entire hitch with a new one to fix the controller). The service center is an 80 mile one-way trip so it's not the most convenient thing.
Have others had to go to the service center to fix hung up downloads?
Is 5 to 6 weeks the standard for fixing Tesla's? I really like the car but if this is the standard, I'm not sure I'll do this again.
Is that the way they normally respond to a request? I would have thought that they might have contacted me and tried to reboot it from their end (I've seen many posts saying that was done) or at least say "hey, we tried to fix it and unfortunately it has to come in for service". I'm just a bit confused about how their system works.
My trailer hitch wiring controller was bad at delivery (great QC) and it took over a month and 6 hours at the service center to get that fixed (they replaced the entire hitch with a new one to fix the controller). The service center is an 80 mile one-way trip so it's not the most convenient thing.
Have others had to go to the service center to fix hung up downloads?
Is 5 to 6 weeks the standard for fixing Tesla's? I really like the car but if this is the standard, I'm not sure I'll do this again.