Let me clarify.... It has been difficult to get an appointment without driving there and speaking to someone in person, but I haven't needed anything since before the email most of us got giving us a point of contact. We'll see how that goes. As to the quality of service, the fact is fewer and fewer of the technicians are familiar with our Roadsters. As dhrivnak pointed out, any good technician can follow the manual. But, in my most recent experience, my Roadster came back (after replacing all four TPMS sensors) with the tires inflated to 30 psi all around, instead of 30/40 F/R. I also had the soft top cable replaced, but the turnbuckle nut wasn't tightened, resulting in sagging after a couple of times taking the top on and off. I've obviously corrected those minor mistakes, but I shouldn't have had to. Clearly someone didn't pay enough attention to the manual. These are little things, only annoying, but my concern is that a similar small error on a more critical part could lead to real problems.