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As a adult, it's my responsibility to do "my" homework prior to making a big purchase decision. We're fortunate to have online forums like this that provide so much information, and the ability to ask questions and gather opinions. Don't be lazy.
We received our Model 3 in August and I also find that the delivery person (not a sales person at all) should have told us more about functions of the car.I think the delivery person should help people know how to charge their car. When I got my car I couldn't charge it because my building uses a non standard port that isn't even in the adaptors that Tesla sells. Which is whatever. I ordered the adaptor I needed from amazon. I got home on a very cold night with about 20% battery. There was a message on the screen that said the battery charge would drop if the battery cools down. So I rush and park and try to plug it in and boom holy *sugar* I needed a 14-50 adaptor too?? I then had to rush to a supercharger before the battery cooled down and got there with 7% charge and let it charge while eating dinner at a panera. I then ordered it from Tesla and had to wait a week for it to get delivered which required me charging at a super charger every day.
It's not the end of the world or anything but I think a little more time should be spent on teaching people how to charge or making sure people have what they need because it could have all been avoided.
Most people on this forum are going to excuse and/or defend anything that Tesla does or doesn't do. The reality is that they could do more during the delivery process to aid in their customers' adoption/use of an EV.
Simply asking, "How do you plan on charging your new car?" would spark further conversation and go a long way towards determining one's needed charging (and other) accessories.
However, those of us who are more objective and not blinded by Tesla love know that the company has a long way to go in the customer service area.
Can you name a single automaker who has consistently good customer service and accurate pre-delivery walk-thru?
When I picked mine up, April 2019, the sa was not in control of all the technology details. She had to struggle through menus to find things, and didn’t do a very good job of explaining things from the top down, Even though it’s pretty simple. I had a test drive in the summer of 2018, with an excellent rep, so had a good grasp of most things anyway. At pickup, the basics were all covered well and we had a charging and supercharger discussion. Home charging could have been a daunting discussion, but I had done some homework, so knew what I had available.
That lack of detailed knowledge of the car systems absolutely parallels my experiences buying and test driving at ford, Toyota, Honda, jeep, vw, and Audi. Recently The local Audi and vw sa’s were particularly bad at knowing which buttons did what. The vw guy said he had to go review the video training, and texted me a link while we were out driving, lol. I can only imagine how they deal with customers for “the new egolf” which they’ve been advertising lately: “ the golf experience but electric”, conveyed by talking level 2 chargers.
so a mixed bag, and room for improvement for sure, but par for the course, and no bullshit negotiation etc.
It may also cause the breaker to heat up, it might trip (that's its job - to protect the wires in the wall and prevent a fire). It may also cause the breaker to fail prematurely. All in all not a great plan. Be careful out there!to those discussing the NMEA 6 series outlets, [snip] Charging at 32 amps on a 30 amp circuit might work but the wire is not sized for that load and will likely get warmer than normal and produce excessive voltage drop from the breaker to the outlet.
All of those items were standard on our car and all have been used and have been very helpful. I agree Tesla is doing themselves a disservice.The UMC charging adapter for 14-50 is not included anymore nor is the Homelink. And are you referring to a USB phone charging cable? Never heard of those being included ever.
14-50 is not required to charge the car. If you need that specific cable you can buy one on Telsa's website.
Homelink is a paid option now, clearly priced on Telsa's website.
Telsa's optional wireless charging pad is the 2020 way of charging a phone and can be bought on their website or use the cables that come with your phone plugged into USB ports like most cars.
These are minor bits and pieces which you can buy yourself if you want them. I would rather things like this be priced separately so the car can be priced as low as possible and I am sure you friend is as well.
Did you notice no front frunk mat anymore as well. Doubt your friend cared about that either.
Why should a sales person say what does not come with the car?
Not enough sales pressure? I don't see the relevance of the title to your post wherein you suggest a salesperson failed to impart information. That has nothing to do with sales pressure.
1) Your friend can charge his car. At home. With the supplied Tesla 120v charger.
2) Your friend can open his garage door. With a garage door opener supplied with the garage opener head unit.
3) Your friend can charge his phone by purchasing a USB charging cable...like most buyers.
It's a buyer's responsibility to look at the list of features in a car he/she is buying, and decide if the car suits his/her needs. If a feature isn't listed, then it's a buyer's responsibility to ask if it's available. To suggest a salesperson is responsible to read a buyer's mind and provide a laundry list of features not included is ridiculous on its face.
Perhaps the failure here was with the OP, not Tesla.
His friend was a novice buyer. Did not know the first thing about buying a Tesla, but did a smart thing by having the OP, an experienced Tesla owner and Forum Member, come along to explain the Wonderful World of Tesla to her.
It was he that did not disclose the lack of a 14-50 plug. He should have gotten one before leaving the store if that was what she needed. He should have explained that they used to come with Homelink, but no more. Should have told her to bring along her garage door opener.
He should have showed her where the USB ports were located, and have her bring along her proper charging cords.
The buyer relied on the OP to lead her during delivery, but perhaps the failure was there.
It was not the duty of the delivery person to point out every charge made to her car, that was different from what the OP received.
This is, of course, tongue in cheek. Just points out that while Tesla did not explain all the changes, neither did the OP.
I understand your question, but I reject how it re-frames the post you quoted.If you emiyed a salesperson who did not try to sell things that generate revenue and profits for your company would you consider them a good salesperson?
How did your friend AND you not ask how to charge the car? That should be first and foremost on everyone's mind. My goodness.
YOU did your friend a disservice. Big-time. It was his fault for relying on you to help him through the process. I've guided many people through the buying process. I spend far more time talking about the charging process than anything else.
Charging cables and Homelink? We all have plenty of cables, and if you have a garage door just take the opened and place it in your new car. Pretty simple.
I understand your question, but I reject how it re-frames the post you quoted.
The OP's theme was that the salesperson did not mention features missing from the Model 3 his friend was purchasing, but were included on the Model 3 the OP purchased (actually, we didn't learn this last fact until a subsequent post)...and how these missing features would make it impossible for his friend to charge the car at home, or open his garage door, or charge his phone; all of which are false.
The OP made no mention of discussing with the salesperson home charging alternatives, or HomeLink installation or USB charging cables. Therefore, we can't conclude one way or the other if the salesperson offered options.