I reserved my Model 3 two plus years ago by going to the showroom, waiting 5 hours in line and ordered the car when I was invited for the Dual Motor version.
My car came to the showroom in early September, so I got the loan from a credit union and went to go pick up the vehicle at my assigned appointment.
Unfortunately, the vehicle that was being given to me had a chipped roof, two punctures in the steel frame by the trunk and bubbles in the side panels between the passenger window and the back window. Anyway, I did not take delivery of the vehicle. I had to cancel my loan because it is tied to a particular VIN and the Credit Union was already charging me interest on the loan.
I was very disappointed but waited for a new vehicle to be assigned. Again, I went to see the vehicle and found a dent in the hood. Tesla said it would be a few weeks for the hood to be fixed.
Now, another new vehicle is available. Since the last two vehicles have had issues, I asked Tesla if I can see the vehicle before I initiate a loan. It is just a BIG hassle to try and redo the loan if there more issues with the vehicle.
Now, Tesla will not let me see the vehicle first. Shouldn't a customer be allowed to see a vehicle that they have been assigned? I just don't understand why this is such a NO NO for them.
What should I do? Any suggestions would be appreciated.
My car came to the showroom in early September, so I got the loan from a credit union and went to go pick up the vehicle at my assigned appointment.
Unfortunately, the vehicle that was being given to me had a chipped roof, two punctures in the steel frame by the trunk and bubbles in the side panels between the passenger window and the back window. Anyway, I did not take delivery of the vehicle. I had to cancel my loan because it is tied to a particular VIN and the Credit Union was already charging me interest on the loan.
I was very disappointed but waited for a new vehicle to be assigned. Again, I went to see the vehicle and found a dent in the hood. Tesla said it would be a few weeks for the hood to be fixed.
Now, another new vehicle is available. Since the last two vehicles have had issues, I asked Tesla if I can see the vehicle before I initiate a loan. It is just a BIG hassle to try and redo the loan if there more issues with the vehicle.
Now, Tesla will not let me see the vehicle first. Shouldn't a customer be allowed to see a vehicle that they have been assigned? I just don't understand why this is such a NO NO for them.
What should I do? Any suggestions would be appreciated.