Hi All
After having been assigned both a VIN and Registration Number, I have been into the app where it said I have tasks - turns out Tesla want me to pay the balance of my deposit, which I have done and it is now showing as completed in my app. The issue I have is that under documents I now have a Final Invoice which is addressed to my hire purchase finance provider (Black Horse) but this invoice is for the whole value of the car minus the £200 "Booking Fee" which you pay at the time of ordering - there is no mention in this invoice of the fact that I have paid a substantial deposit, and it looks as though Tesla are asking Black Horse for the £53,290, rather than the actual balance after deposit of £18k.
Is it normal for Tesla to ignore the deposit when invoicing the finance provider or has someone, yet again, messed up somewhere? (I've had to point out mistakes 5 times so far, and counting)
Another concern I have is that I have paid my Deposit, but have still not received any documents to sign from Black Horse, only an eSign Consent letter which says that by taking out the finance via Tesla I agree to using esign. It's a bit concerning really that, this time around, it seems Tesla couldn't organise a p*ss up in a brewery. Service was a lot more fluid when I ordered back in 2021. Beginning to think I should have gone with a competitor instead.
After having been assigned both a VIN and Registration Number, I have been into the app where it said I have tasks - turns out Tesla want me to pay the balance of my deposit, which I have done and it is now showing as completed in my app. The issue I have is that under documents I now have a Final Invoice which is addressed to my hire purchase finance provider (Black Horse) but this invoice is for the whole value of the car minus the £200 "Booking Fee" which you pay at the time of ordering - there is no mention in this invoice of the fact that I have paid a substantial deposit, and it looks as though Tesla are asking Black Horse for the £53,290, rather than the actual balance after deposit of £18k.
Is it normal for Tesla to ignore the deposit when invoicing the finance provider or has someone, yet again, messed up somewhere? (I've had to point out mistakes 5 times so far, and counting)
Another concern I have is that I have paid my Deposit, but have still not received any documents to sign from Black Horse, only an eSign Consent letter which says that by taking out the finance via Tesla I agree to using esign. It's a bit concerning really that, this time around, it seems Tesla couldn't organise a p*ss up in a brewery. Service was a lot more fluid when I ordered back in 2021. Beginning to think I should have gone with a competitor instead.