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I sure did.Have you tried rebooting by holding both scroll wheels for a long 4 seconds?
It was a good try, but no luck. It seems a ground cable may not have been reconnected by the tech... Mobile service says they will be back next Tuesday. I don't think I can make it that long on my charge, so it may be back to the E-Bike 18 miles each way! I'm usually tempted to do all my own work (including building my own lithium batteries) so I'm not to worried about attempting to fix this myself, but since it's under warranty and a result of their service I'm hesitant to dig in there.Try this:
Might fix your problem immediately.
(I had to do this when I updated my charge port to support CCS)
Unacceptable. I'm not sure how close the nearest SC is, but my first course of action were I in your shoes would have been to drive there and not leave until it was fixed. If it's too far to drive to, I guess I would have tried fixing it myself and if I screwed anything up, fight them to pay for it. Although realistically you can't really make it worse by trying (or just looking), and if you did, they'd be unable to distinguish whatever they did wrong initially from whatever you did wrong trying to fix it. Messing with the charge port is actually not as scary as it sounds - it's pretty straightforward to replace the charge port ECU e.g. to do the CCS retrofit, which I've done. I'd at least take a look and make sure it's not something obvious like one of the connector cables just loose.Still no update from Tesla. This is probably the worst customer service experience I’ve ever had.
I was going to suggest that but held off as the errors (ground connection may be disconnected, proximity and pilot status can't be determined) seem like it would make supercharging fail also, and OP seems like they don't have enough range left to gamble (unless they have an SC right near their house).Just wondering... are you able to supercharge still?
If you want opinions (that’s what posting here is for, I guess), don’t bother with the SuperCharger - just open that bad boy up and take a look. Post pics here if the problem isn’t obvious. In parallel, keep pressuring the service center to send a ranger ASAP. Good luck!I’m confident I could open this up and repair it; if it’s just a wire not connected. My closest service center is 100 miles away. I do have a super charger only 12 miles away I could try, but I really only care about this being fixed so it doesn’t matter a ton to me if that could work.
I’ve only had positive things to say about Tesla ownership to this point, but the lack of clear contact and communication has been fairly damning.
I don’t so much mind the actual mistake that the tech made, and the continued lack of response. The people I do get ahold of are very agreeable and apologetic, but never follow up with the messages they say will show in the app (and somehow I never get their surveys either).
That sounds very much like what it is.I'd bet one of the long 10mm bolts that hold the chargport is loose (it creates a ground bond between the car body and the charge port).
I’m still a fan of the car and the model of not having a dealership and using rangers, but this has finally given me the “other side” experience of the argument against Tesla.
I agree it's preferable to the dealer experiences I've had for recalls. I've never spent more than $5000 on a car before this, so I'm not always certain of what to expect. I would have been more ok if when I called they just said "tough luck, we can't get there sooner." It was maddening that they kept saying they were going to do something, and never did. Being out a of use for a week from a new car is also unacceptable. Since they can't do a loaner I would have expected Uber credits, or at least some Supercharger credits for the inconvenience! It also firmly leaves us in the category of Teslas shouldn't be for someone who has to rely on that vehicle to get to work, or they may get fired.I'm very glad this worked out well in the end.
While I do think that Tesla's approach to customer service is difficult for us consumers (don't call us, we'll call you... Hollywood style), I do still feel like they're getting the job done.
People don't like being kept in the dark, excessive waits, and not having a responsive point of contact. It leads to a feeling of lack of control... and in today's society where we have constant control at the tips of our fingers, people get upset about it.
I don't see Tesla throwing more labor at this though. They tend to solve things with software and systems instead of manual labor. I personally like that approach, but I also see the deficit it creates.