Sadly I have been playing the Tesla game for a long time and know this/have experienced that previously. In the situation that I am describing, the service person came and got me in the waiting room of the service center and told me that they were about to replace the peeling yoke with a round wheel but that it was be $1,000 or something and needed my approval. I showed him the chat in the app I had with someone there that guaranteed me it would be a warrantied replacement. He said it didn't matter what someone said through the chat in the app, today he cannot replace a yoke with a round wheel under warranty.
This is one of the many reasons that this is my last Tesla. I am tired of being treated with contempt after spending $$$ with this company for so many years.