Y delievered...can't "ACCEPT DELIVERY"

[LaalGadi]

mY got delivered to driveway when I was out...in TESLA app, "View Terms" under ACCEPT DELIVERY is not active :-( It has been over 7 hours since the car was left on driveway. How do I accept the delivery? Cant take cars in or out of garage as the shiny new brick is blocking the driveway

 

[mohammedessam]

Contact Tesla support and they will unlock the car remotely.

 

[LaalGadi]

Contact Tesla support and they will unlock the car remotely.

Yup...called the 888# and also texted "SUPPORT" to the number which they followed up quickly until I paid the money last night...no one's available or calling back today

 

[LaalGadi]

Today the order status changed in the app and says "Est. Delivery: December 20 - December 24" then whose car is in my driveway

Seems like TESLA's order and delivery systems are not connected and don't know what the other department is doing. Technology is nowhere near perfection!

 

[Lasky]

So you still can’t open the car?

 

[leaftoy]

Wow! Looks like we need to add one more item to the home delivery checklist. Park a car on the street so that Tesla doesn’t imprison you in your own home by blocking your driveway and not giving access to your delivered vehicle.

 

[leaftoy]

@LaalGadi how did this finally get resolved?

 

[pgcoco]

OH that sucks, even after paying for the car, the car sitting in front of you and you can't get into the car.
Did this get resolved now?

 

[LaalGadi]

@LaalGadi how did this finally get resolved?

Yes...I had to wait till Monday morning (almost 24 hours since the vehicle was delivered), when their factory showroom opened and I could go talk to a live person. Fortunately I am within few miles from the factory. Otherwise there was no customer service person available on phone...the messages on phone numbers kept directing to go online...The live person at the showroom made few clicks in his laptop and cleared the glitch in their system.

No doubt the process sucks; only time a live person was available was until I had not paid for the car. During that time, they would call back within minutes of texting "SUPPORT" to the number from where their messages were coming.

As much as they want to call themselves a technology company, technology doesn't work flawlessly and such companies cannot not have a 24/7 live person available.

 

[45thParallel]

Yes...I had to wait till Monday morning (almost 24 hours since the vehicle was delivered), when their factory showroom opened and I could go talk to a live person. Fortunately I am within few miles from the factory. Otherwise there was no customer service person available on phone...the messages on phone numbers kept directing to go online...The live person at the showroom made few clicks in his laptop and cleared the glitch in their system.

No doubt the process sucks; only time a live person was available was until I had not paid for the car. During that time, they would call back within minutes of texting "SUPPORT" to the number from where their messages were coming.

As much as they want to call themselves a technology company, technology doesn't work flawlessly and such companies cannot not have a 24/7 live person available.

This is a grand sht show for a car costing more than a luxury car. Would love to see how these guys will learn to dance once everyone is making EVs in 2-3 years.