@Battpower was asking for a 'binding response', that defines that it will have a legal standing.This is normal behaviour for any consumer facing business. Ditch the expensive customer service team, just employ lawyers instead to answer reasonable questions.
Well, when the banks slowly start to enforce their collateral as yet another of Musk's hare brained schemes leads to his losing control over Tesla, we might get some semblance of a reasonable customer focus. Until then, treat your Tesla like it's on loan from Musk personally.
I do kind of agree with your point though that Tesla core mission and ethos isn't about customers purchasing cars, we are simply an inconvenient stepping stone they need to endure until they reach their fabled future offering mobility as a service. The staff are perfectly pleasant and the service center engineers I've encountered are excellent, but the companies strategy and goal is not aligned with mine.
Say they do achieve FSD at some point then pivot to building robotaxis for themselves, that's far more likely to be the point I stop buying Tesla, I wouldn't want to buy a taxi. Just wish that the competition were doing a better job with charging networks.