That sounds delightful compared to the usual dealership routine of time wasting - the salesperson running back and forth to the manager with your offer and raising the price each time. The finance person trying to pound you into an extended warranty, paint sealant, and their captive financing. And, last but not least, the last ditch effort to sell you floor mats and door edge guards when all you want to do is leave.
I’m old so the Tesla way of doing things took awhile to get used to but once I settled into it I realized that watching the pre-delivery videos ( several times because, again, I’m old ) and being left alone with the car on delivery day to look it over before accepting it was better than having to listen to a salesperson who worked at Taco Bell last week babble away. Similarly booking service through the app and, most times, having a mobile tech perform the work at your location and leave beats dealing with the service writer attempting to upsell you with all kinds of additional profit builders so they can make their bonus.
In short, after buying 2 Teslas, I much prefer the Tesla way of doing things over the old school 20th century dealership way.