This is an update to my post. Thanks to all of you, I reached out to Jon O'Neil. He responded within mere hours that evening. By the next morning, someone who worked for him contacted me. The parts were promptly expedited. Unfortunately, a mismarkrd part was shipped. It took another week to get the new part. In the meantime, tesla arranged for a loaner for me. Tesla's heart is in the right place customer-service wise, but they do seem to have kinks to work out of their system. I finally have my lovely new car back.
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LEKTRK
Member
UPDATE: Rear Glass fixed last month. Front end another story... Body shop called last week and still no parts for front end - [5 MONTHS HAVE GONE BY,,,!!! ] and due to the lack of response from Tesla parts they are backing out of agreeing to fix my car!
They have wasted to much time on getting parts and now a new parts manager wants them to send a list of all that is needed AGAIN...
Can't blame them but i sure am pissed at the HORRIBLE 'lack of service" that we are getting from Tesla.
Bodyshop suggested I go to an "approved" body shop [ which is about a 4 hour drive from my city ] and maybe they can source the parts, that will be a big inconvenience for me.
Have contacted our "local" service center "again" but at this point nothing has been done.
I am a HUGE advocate for Tesla and Love my car - but this is beyond ridiculous...
Aside from approving more body shops, I wish Tesla would bring body work in-house, to their service centers. Tesla should hire and train their own body work specialists and scale as necessary. Certain parts would still be taking weeks (this is a separate issue, and maybe bigger) but at least the process would be more streamlined. So much time was wasted between the insurance adjuster, supplementals, etc. At least at a Tesla shop they'd know what to order right away.
My own repair nightmare is similar, dragging on for far too long, with very poor communication from Tesla. But order mistakes were made with the body shop, that added weeks for reordering, that might not have occurred in a Tesla shop.
This post goes back to July 2015, and today in February 2017 there doesn't seem to be improvement on the issue. The Model 3 comes out later this year...anyone think it'll get better?
My own repair nightmare is similar, dragging on for far too long, with very poor communication from Tesla. But order mistakes were made with the body shop, that added weeks for reordering, that might not have occurred in a Tesla shop.
This post goes back to July 2015, and today in February 2017 there doesn't seem to be improvement on the issue. The Model 3 comes out later this year...anyone think it'll get better?
Sir Guacamolaf
The good kind of fat
March 31 2016
When Model 3 was announced, Elon said, by the end of 2017 we will double the number of superchargers and number of service center locations.
There were 3608 superchargers and 215 locations.
Today, Feb 18 2017.
Drawing a straight line, we should have 1.5x today (super chargers & service centers).
Today there are 5159 superchargers. = 1.4x. Service centers, I can't find the number but around me, we used to have two, now we have three.
So I'd say, they are keeping up with their promise, slightly behind, but not bad.
However,
- No mention of repair times improvement
- No action from Tesla on repair times improvement
- And even if we have 2x the superchargers and 2x the service centers, that is not even enough to keep up with Model S and X sales.
So when 3 hits the roads .. Tesla better pull a rabbit out of their hat once Model 3 hits the roads IMO.
March 31 2016
So when 3 hits the roads .. Tesla better pull a rabbit out of their hat once Model 3 hits the roads IMO.
I agree.
Right now it's almost like there aren't enough accidents/cars in service to cause a fervor and overall consternation. It's only us who have dealt with or are dealing with our Tesla's in body shops to understand the need for change. Once the Model 3 comes, this number will go up dramatically, and an actual shitstorm might ensue.
Raddoc
Member
I agree. My Service Center is 2 hours away. I am thinking about placing an order for a 100D this week, but trying to cram as much information as I can before I pull the trigger. This forum is great. Lots of information to soak up. It worries me that I will have to take a day off of work to drive to the Service Center for any and all issues. Waiting months for repair??... that is ludicrous..
I hope things improve in the Dallas area. I had a four month ordeal last summer and fall, a great percentage of the delay was not Tesla's fault since they shipped (by FedEx!) and delivered the needed parts within a week of the order being placed by the authorized collision center. Until I went to the trouble to track down the actual FedEx shipments, I was still being told five weeks later by the body shop that they were still waiting on "a major structural component," which was absolutely untrue. At the time (and I assume it has not changed), DFW is basically a "one horse town" for Tesla body repair and that facility always has approximately 30 cars sitting there waiting for the availability of only two Tesla trained technicians. The body shop eventually did very good work and I have no complaints about that but I do think it's rather disingenuous for the body shop to blame over a month of delays on Tesla when it is not Tesla's fault.
The only thing I blame Tesla for is the slow rollout of additional collision repair facilities in the same manner that they have done with the superchargers nationwide. Their focus needs not to be only on front in sales but on supporting the fleet already deployed.
I am not sure if the focus on the release of the Model 3 is relevant since the last I heard was that the Model 3 was going to be made out of steel instead of aluminum to keep the price down. To do aluminum repairs requires a segregated facility from steel body repairs because of corrosion issues and also requires an adequate number of Tesla trained technicians. Facilitating the rollout of the required infrastructure for collision repair should be a very important concern for Tesla. I am a big fan of the model S and praise it all the time but since the collision repair experience, I always add, "but let me tell you what happens if you get hit and have to have body repair done to your car…"
Last year I forwarded a letter directly to Andy McDonald, who at the time was in charge of the body shop program worldwide. I never heard back from him but only hope the letter was not ignored and that change will come with this new initiative. After all in 2015, Andy McDonald said that Tesla was going to require that repairs be completed in no more than "30 days" by authorized body shops. It's two years later, and even on "Tesla time" correction of this problem is overdue.
The only thing I blame Tesla for is the slow rollout of additional collision repair facilities in the same manner that they have done with the superchargers nationwide. Their focus needs not to be only on front in sales but on supporting the fleet already deployed.
I am not sure if the focus on the release of the Model 3 is relevant since the last I heard was that the Model 3 was going to be made out of steel instead of aluminum to keep the price down. To do aluminum repairs requires a segregated facility from steel body repairs because of corrosion issues and also requires an adequate number of Tesla trained technicians. Facilitating the rollout of the required infrastructure for collision repair should be a very important concern for Tesla. I am a big fan of the model S and praise it all the time but since the collision repair experience, I always add, "but let me tell you what happens if you get hit and have to have body repair done to your car…"
Last year I forwarded a letter directly to Andy McDonald, who at the time was in charge of the body shop program worldwide. I never heard back from him but only hope the letter was not ignored and that change will come with this new initiative. After all in 2015, Andy McDonald said that Tesla was going to require that repairs be completed in no more than "30 days" by authorized body shops. It's two years later, and even on "Tesla time" correction of this problem is overdue.
I had a minor brush with a stone wall this winter, requiring body work on the rear fender and door of my Model S.. The authorized body shop in Mass wanted over $10k to fix it. The were going to replace several expensive pieces of the body.
I went to Allston Collision Center on Cambridge St in Boston. They specialize in the repair of aluminum auto bodies, and use Tesla authorized paints and parts. They repaired the damage, without having to replace any parts, for under $2,000. The work and service were excellent. The job took a week, and it looks good as new.
Ask for Paul or Mark.
I went to Allston Collision Center on Cambridge St in Boston. They specialize in the repair of aluminum auto bodies, and use Tesla authorized paints and parts. They repaired the damage, without having to replace any parts, for under $2,000. The work and service were excellent. The job took a week, and it looks good as new.
Ask for Paul or Mark.
