And what was Tesla's response? I have quite a list of items, certainly more severe than something about the media player doesn't work. I mean like basic driving. I don't intend to send Tesla a list of stuff that immediately goes in the trash and puts me on the "problem customer" list.
The response I received in less than 12 hours was the boiler plate I thought I'd receive, and honestly similar to what my old tech support teams used to provide to customers with non-critical problems or suggestions like these were (we used to call those Severity 3 & 4, vs Sev 1 being "system down or business critical impairment" - where a Tesla SC would be engaged I suspect in this context, or Sev 2 being "not working as designed, but circumvention in place"). The net was:
Hello Bert,
Thank you for contacting Tesla Motors Technical Support,
We really appreciate you taking the time to document your feedback regarding your concerns. We are always striving to improve our products and feedback such as yours is greatly valued. On your behalf, I have submitted your suggestions to the correct department and can assure you that the right people will get the information.
Don’t hesitate to email or call us if you have any further feedback, question or concerns.
Thanks for being a Tesla Owner!
There will be those that are not happy with that response. I could probably list a handful of users I expect sarcastic replies from.
So be it. I'm personally OK with the response I received and it's timeliness, but as discussed elsewhere, I won't be SATISFIED until I see steady progress fixing known firmware flaws unrelated to AutoPilot.
IMHO, it's each Owner's choice if they want to remain internally disgruntled and hold-in problems they encounter, or perhaps go on continual tirades here to help their soul, or what I prefer is to take the time when I have it to formally document my problems to Tesla in a business-like and unemotional manner. Having run tech support organizations for years, my view has always been, if it has not been officially reported, my team and I could not be expected to EVER consider working on it -- I personally told my Customers face-to-face more than once that my support team and the development organizations were great, but we were not mind readers, nor were each of us every-day users of every option and combination of hardware and software our company produced. We could debate elsewhere if Elon and Tesla have a similar mindset. Be that as it may, while it takes me a little time to occassionally assimilate down what I consider to be true failures (vs desired functionality or improvements) I try to treat Tesla in a manner as I desired my Customers help me help them -- documenting my concerns IN HOPE it does not go into a black hole, and that a growing number of examples from well-intentioned Owners will one day be used to improve Tesla's product and therefore enjoyment of my own MS. At least in my old business, my teams dealt with Sev 1 & 2 problems and associated escalations extremely well, but we were also a more mature business than Tesla is. Depending on how the marketing forecast and annual budget went, we always got to some number of Sev 3s and even simpler Sev 4s -- with me at times bringing some of those to the top of the list because of increasing volumes of similar problems or requests from different Customers -- or just a general noise level on certain subjects that made it to me... We've seen noise level (and Press comments) push change to the top with Tesla, so maybe if enough Owners do take the time to communicate directly with Tesla, our views will also make a difference.
As I said, I can at least hope while trying to remain optimistic.
BTW, I'll take the risk of being on a bad-guy list. Fortunately I don't have a new MX or MS on-order, nor do I plan to put in a reservation for a M3, and I have 4-years of extended warranty and 8-years of pre-paid service contractually locked-down.
...but that's why I always try to cleanse my interaction with any business of emotion and go back into a factual and business-like manner (vs the quicker replies off the top of my head that sometimes make their way to social media like TMC or on my personal website).