I don't agree with
@neroden on the bankruptcy thing, but I do agree that Tesla's service experience is atrocious. Not everywhere, but in some locations.
In my personal experience, here in New Mexico (where by law Tesla is unable to open even one service center), especially in the past six months right up til present day, Tesla's service has collapsed into a pile of rubble. Communication is even more insane and atrocious than ever, maddeningly Kafkaesque, and that is during those few moments when there *is* communication; weeks pass in-between such periods, and no degree of emails/calls/texts to Tesla make much of a difference. I'm to the point that if anyone were to walk up to me in New Mexico and say, so, should I buy a Tesla? I would say, if you live in New Mexico, DON'T buy one, wait until there's a service center here, and that might be years from now.
(Like always, I will add the perpetual disclaimer that once you get a mobile service tech to your house, they are knowledgeable, friendly, courteous, conscientious, and do everything they can to resolve all issues. I have no beef with the mobile techs. My beef's with the people (where they still exist) back in the cubicles in undisclosed locations who demonstrate zero accountability nor any understanding of the importance of managing expectations, and the senior management who likewise show zero accountability or understanding of the importance of managing expectations, but also, I fear, are utterly unaware of these service communications failures because they, like most Tesla owners in TMC, rely on confirmation bias and assume glowing reviews from surveys means everything's hunky-dory. It isn't.)
