Agreed. I'm a program/project manager in my day job, and I had every number and contact, called people daily, multiple time daily directly, and would be hesitant to do anything with Tesla on the solar side again as far as only adding Solar.Over the last two years, Tesla sent out at least five different teams from two different offices, and we had three different sub-contractors on top of that. We didn't have a single onsite project manager. Each time a new crew would come out, no one knew anything about the project and we spent half the first day educating them about the prior blunders. This project has literally taken hundreds of hours on our part chasing Tesla to get things fixed and running correctly. This project was a monumental waste of time and we have been absolutely shocked at the complete disorganization of such a well known company.
We are not alone in our struggles, some of our neighbors are turning in leases and not renewing after having major issues on the car side as well. We were very excited early adopters, but it's safe to say at this point that we'll never buy anything from Tesla ever again.
@JayClark - glad to hear you got your solar installed and that everything is running smooth. We are in the process of adding a second solar system (adding 9.6 kW to a 4.4 kW system) since our usage went up so much with our electric cars usage. Tesla was $2.21/watt compared to another solar company who came in at $2.55/watt. Needless to say we didn't go with Tesla, and the added $2,500 (after taxes) will be well worth it if we don't run into half the issues we have had with Tesla.
I have to admit, we have a Model Y and a Model 3, and I'd buy these again in a heartbeat. The onsite support for a couple little minor issues we've run into over the last couple years (12v battery died, replaced for free at our house, and a trunk button that needed to be reseated) have all been handled efficiently and with no muss, fuss or confusion simply through the app. Better than any car dealer service & support I've ever had to deal with over the years. So I will never buy through the traditional dealers again.