Hey guys, I had a question. Sorry if it's been asked before, I usually post in the X forums.....
Anyways, today I brought the X to supercharge to 100% (from 3%). After 2 hours, it stopped automatically at 204 mi (95%) even though it can go up to 217 mi. It was saying 20 minutes remaining and all of a sudden it said "charging complete". I had stepped out since I figured I had some time but when I got the alert I jet back to the car only to realize it had prematurely stopped 13 minutes ago resulting in a $6 idle fee. I called them about it and they said since they already waived an idle fee 2 years ago, they couldn't waive this one EVEN THOUGH IT WAS THE SUPERCHARGER'S FAULT! So then I get a notice in the app saying supercharging is locked until I pay it. I just don't understand how they can hold my supercharging hostage until I pay a fee that was unjustly charged. My car never charged to the set limit. There were 3 slots open for people to charge so there was never a line. I know it was only $6, but it's the principle of the thing! Was I in the wrong? Has this happened to anyone else?
Anyways, today I brought the X to supercharge to 100% (from 3%). After 2 hours, it stopped automatically at 204 mi (95%) even though it can go up to 217 mi. It was saying 20 minutes remaining and all of a sudden it said "charging complete". I had stepped out since I figured I had some time but when I got the alert I jet back to the car only to realize it had prematurely stopped 13 minutes ago resulting in a $6 idle fee. I called them about it and they said since they already waived an idle fee 2 years ago, they couldn't waive this one EVEN THOUGH IT WAS THE SUPERCHARGER'S FAULT! So then I get a notice in the app saying supercharging is locked until I pay it. I just don't understand how they can hold my supercharging hostage until I pay a fee that was unjustly charged. My car never charged to the set limit. There were 3 slots open for people to charge so there was never a line. I know it was only $6, but it's the principle of the thing! Was I in the wrong? Has this happened to anyone else?