I'm hoping the experts here may be able to help out with an issue. I drove my car 3 hours today to the Nashville Service Center. In less than 3 hours, they performed my Infotainment Upgrade. Went from MCU1 to MCU2 and from HW2.0 to HW3.0. They said the software pushed fine. I verified that my keyfob worked and that my app was connecting with the car.
As I started to pull away, I noticed there was a software update that was attempting to download. I probably should have just stayed until it updated but it was creeping slowly. I set up my hotspot and downloaded it on the drive. It downloaded fine and then downloaded 2 back to back "game updates." It seemingly installed them as well. I am showing that everything is up to date.
Here's where it gets weird. I try to turn on the Stop Sign and Red Light Beta tab but it isn't highlighted. Under it, it says it may need to download maps first. I went back in to the Software screen to try to push another download. It says it's up to date. I called Tesla. They say the car is in a "handshake" with their server and is stuck at the beginning of a download cycle (eventhough I am showing up to date). They say they can escalate to try to have it "re-pushed" but maybe not til next week.
In addition to this, I also notice that I have no rear camera on Sentry or in Dashcam. I have a rear camera when I back up but when I play back Sentry or Dashcam, I only have the 2 side cameras and the front camera. I thought this may be part of the download they say needs to come through. Who knows? When I look at the "Release Notes" for the most recent upgrade, it shows Stop Sign and Red Light Beta, Improved Backup Camera, Improved Sentry etc, so it seems up to date on my end. Any thoughts? (I've tried 3 scroll wheel resets. I have not completely powered down because Tesla said that could be bad for the car while it was attempting to download)
As I started to pull away, I noticed there was a software update that was attempting to download. I probably should have just stayed until it updated but it was creeping slowly. I set up my hotspot and downloaded it on the drive. It downloaded fine and then downloaded 2 back to back "game updates." It seemingly installed them as well. I am showing that everything is up to date.
Here's where it gets weird. I try to turn on the Stop Sign and Red Light Beta tab but it isn't highlighted. Under it, it says it may need to download maps first. I went back in to the Software screen to try to push another download. It says it's up to date. I called Tesla. They say the car is in a "handshake" with their server and is stuck at the beginning of a download cycle (eventhough I am showing up to date). They say they can escalate to try to have it "re-pushed" but maybe not til next week.
In addition to this, I also notice that I have no rear camera on Sentry or in Dashcam. I have a rear camera when I back up but when I play back Sentry or Dashcam, I only have the 2 side cameras and the front camera. I thought this may be part of the download they say needs to come through. Who knows? When I look at the "Release Notes" for the most recent upgrade, it shows Stop Sign and Red Light Beta, Improved Backup Camera, Improved Sentry etc, so it seems up to date on my end. Any thoughts? (I've tried 3 scroll wheel resets. I have not completely powered down because Tesla said that could be bad for the car while it was attempting to download)