Has anyone have any luck with understanding the warranty on the AC filter. We had the car for a few months when it started smelling like stinky socks and mold.
We did not call it in right away since the car is not driven that much initially. Then when the passenger door did not close properly, we had to call for service. Oddly, back passenger car door was not used much. I feel like we got a lemon.
Anyhow... we wanted to address both issues. Door is covered under warranty but not AC filter. They want to charge $149. There was a message that the AC filter will be changed with no charge, but message disappeared when service person came to the house and insist that we have to pay.
I told him to get me the Service Manager but we cannot get anyone on the phone. I told him to fix only the door and now I cannot see the History on the app.
I am on the Tesla chat and said I needed help with the AC filter on car and was transferred to an "Energy Customer Service' who is not transferring me to Vehicle. It's been over 20 minutes and no one is on my chat.
Anyone can explain the filter? I read it's a software update from 2020 posts. With that said, why would we be charged! Service person said we need to change and clean filter every 10 months. I used to drive BMW and Mercedes and I don't recall having to do it every 10 months - nor did I have the aggravating moldy, smelly socks to deal with. This seems expensive.
Thanks in advance for any advice.
We did not call it in right away since the car is not driven that much initially. Then when the passenger door did not close properly, we had to call for service. Oddly, back passenger car door was not used much. I feel like we got a lemon.
Anyhow... we wanted to address both issues. Door is covered under warranty but not AC filter. They want to charge $149. There was a message that the AC filter will be changed with no charge, but message disappeared when service person came to the house and insist that we have to pay.
I told him to get me the Service Manager but we cannot get anyone on the phone. I told him to fix only the door and now I cannot see the History on the app.
I am on the Tesla chat and said I needed help with the AC filter on car and was transferred to an "Energy Customer Service' who is not transferring me to Vehicle. It's been over 20 minutes and no one is on my chat.
Anyone can explain the filter? I read it's a software update from 2020 posts. With that said, why would we be charged! Service person said we need to change and clean filter every 10 months. I used to drive BMW and Mercedes and I don't recall having to do it every 10 months - nor did I have the aggravating moldy, smelly socks to deal with. This seems expensive.
Thanks in advance for any advice.