Due to the M3 HVAC design flaw, I've got a"Musk" stench coming from my air vents (of the Elon type). Too busy to clean the coils myself, I scheduled a service appt at Tyco Road in Tyson's Corner, VA. After waiting three weeks to get the car in for a SHORT service I had my wife take it in on the designated date. I wish I were there - I never would have left the car. They told her it would take 3-5 days to perform the service. Really?? Well, why didn't you have the car come in when you're ready to work on it instead of leaving out on your lot (which, with 40 less miles on the battery I'm not sure that's where it was)? I texted the service rep that was working the case with that question. I was totally ignored. No response, nothing - good thing too, because any response other than they are incompetent would be a lie. I wake up on Saturday morning to see a message that was sent sometime between midnight and 6am telling me the car was ready. Hmmm, that means it was ready on Friday. I texted them to ensure my key was in the car literally 8-10 times because there are NO SERVICE HOURS on a Saturday unless you've made an appt. Of course, the incompetent service rep refuses to respond all day. Since the message said my car was ready, I decided to pick it up that evening. Of course, NO KEY! -Exactly my concern and the reason I contacted the service rep. So, I guess my car was NOT ready to be picked up. When I got the car I noticed there was about 40 miles less on the battery life....Hmmmm, don't think the car loses 10 miles/day sitting there. I run operations for a billion dollar business - none of those service reps would last a week working for me. With the service horror stories I've read I should be better prepared for them to not set expectations or follow through. When you buy a fully loaded M3 and write that size check, you'd expect better. Looking forward to more competition so I have more options in the future.
Elon, fire your corporate service executive! I'm happy to give you a week or two of free consulting services.
Elon, fire your corporate service executive! I'm happy to give you a week or two of free consulting services.