I took delivery of one of the first Tesla X's in Hong Kong (early 2017) and the front suspension and steering column started to make loud creaking noises in Oct 2017. Since then, the car has been in the Tesla workshop for several visits:
- they tried a few quick fixes to no avail (Nov 2017)
- they made me drive around with a creaking car during most of Nov and Dec 2017
- the garage finally got their act together and installed a (new?) suspension on 14 Dec 2017
- the pleasure of driving a normal, non-creaking car was unfortunately short-lived as the car starting to make creaking noises again in Feb 2018
- I asked for a service to fix this issue on 27 Feb 2018 and managed to get an allocation on 8 Mar 2018
- They had the car for a few hours, and whilst the creaking disappeared for a few days, it reappeared on 10 Mar 2018 and I managed to get an appointment for this to be fixed in early Apr 2018
- it was a big relief to drive a non-creaking car for most of the summer of 2018
- Then, a few weeks ago in Sep 2018, the creaking re-appeared. I now have another appointment for 12 Oct 2018 to bring in the car again...
In summary, during the course of 18 months of ownership, this creaking issue meant that the car has been in the garage for several weeks, and I have been driving a creaking car for 3 months, if not more.
This is UNACCEPTABLE and seems a structural design flaw.
is there anyone out there with similar issues? What would be the right course of action for me given the seemingly structural nature of this problem? Any advice would be much appreciated.
- they tried a few quick fixes to no avail (Nov 2017)
- they made me drive around with a creaking car during most of Nov and Dec 2017
- the garage finally got their act together and installed a (new?) suspension on 14 Dec 2017
- the pleasure of driving a normal, non-creaking car was unfortunately short-lived as the car starting to make creaking noises again in Feb 2018
- I asked for a service to fix this issue on 27 Feb 2018 and managed to get an allocation on 8 Mar 2018
- They had the car for a few hours, and whilst the creaking disappeared for a few days, it reappeared on 10 Mar 2018 and I managed to get an appointment for this to be fixed in early Apr 2018
- it was a big relief to drive a non-creaking car for most of the summer of 2018
- Then, a few weeks ago in Sep 2018, the creaking re-appeared. I now have another appointment for 12 Oct 2018 to bring in the car again...
In summary, during the course of 18 months of ownership, this creaking issue meant that the car has been in the garage for several weeks, and I have been driving a creaking car for 3 months, if not more.
This is UNACCEPTABLE and seems a structural design flaw.
is there anyone out there with similar issues? What would be the right course of action for me given the seemingly structural nature of this problem? Any advice would be much appreciated.