I got my SR+ for 3 days and I have a problem with my mobile connector since day 1. My car has a reduced charging speed of 8A at 240V, the car tells me to check the adapter attached to the mobile connector. I removed and reattached the adapter many times, and it'll always give me 5 red flashes. At first, I thought it is my electric circuit, but after reading the mobile connector manual, it says 5 red flashes mean "Charging current is reduced due to a detected fault in the adapter. Make sure the Mobile Connector’s adapter is attached properly." I have made sure the adapter is attached properly. The 110V adapter works fine without error. I am guessing the mobile connector or the adapter might be faulty.
I did create a service request ticket, but it'll take a whole week. Is this the right way to approach the problem? Or can I just march into Tesla shop and ask to test that connector? i do not have another 240V outlet to test, what would you have done?
I did create a service request ticket, but it'll take a whole week. Is this the right way to approach the problem? Or can I just march into Tesla shop and ask to test that connector? i do not have another 240V outlet to test, what would you have done?