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Odd Noise between 20-50mph (Sounds like dentist drilling, Subway rail screeching, or a Lathe cutting metal?)
- Thread starter perplex1
- Start date
Nothing yet, but their Lawyers argued the noise should not be covered by warranty and that it doesn't detract the cars safety, value, or use. Please help me with rebuttal points.
Not sure. I personally find the high frequency and chattering starting and stopping far more distracting and unpleasant than the typical rattles or creaks you get with most cars. If I was pursuing legal action, I would record the sound with a high quality microphone so you can visually demonstrate the phenomenon, and possible compare to another Model Y. I think it's a steep climb to get lemon, and expect I will just have to sell the car as soon as it's financially viable.
I would say that the burden of proof is on them. They need to be able to show what is making that noise, why it’s making that noise, and that it is not a safety concern. In terms of value, the noise has the potential to detract potential buyers because it is a very unpleasant sound that is not listed in their manual and cannot he drowned out by music. Recording this like Engi_Nerd said would help this argument.
fight the good fight. keep us updated.
They will tell you this is normal, but a nagging noise piercing the cabin is not normal.
and as far as VALUE, imagine you try to sell your car to a potential buyer, they take it for a test drive, and hear this noise. This will definitely have influence over your asking price, hence, a hit on the value.
Not sure if I responded yet, but the specialist who covers the Dakotas, MN, Iowa, and Wisconsin said it's all normal and that they barely heard it. Of course when I drove it home the noise was present the entire trip while over 30 mph. It's the line around 10 kHz.
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It’s tough to prove on demand especially if it’s warm outside. My service center is 120 miles away, and when I drive up there, the car is pretty warmed up whether its cold outside or not. I find temperature of whatever the source of the sound is, a big factor whether or not I hear it.
When i had my first appt, after I arrived I couldn’t prove it to the tech. He let me allow the car to “cool down” over lunch and retry to recreate the sound. Luckily it worked because it was cold in Atlanta that day.
But today I’m going and it’s a hot day in Atlanta. So at this point I’m just going to scratch a visit off the list, and wait till winter to see if it returns and continue my lemon law mission.
When i had my first appt, after I arrived I couldn’t prove it to the tech. He let me allow the car to “cool down” over lunch and retry to recreate the sound. Luckily it worked because it was cold in Atlanta that day.
But today I’m going and it’s a hot day in Atlanta. So at this point I’m just going to scratch a visit off the list, and wait till winter to see if it returns and continue my lemon law mission.
I posted this in another thread, but wanted to make sure there was visibility in this one as well:
Just wanted to throw in my recent experience, with TLDR at the end:
Took delivery of a 2023 MYLR in October 2022. Immediately noticed a noise like a dentist drill when accelerating. I had driven a couple of other LRs and never heard anything like this. I got a service appointment in December, and the first tech told me they needed to replace the front motor. Then they called back a couple of hours later and said, never mind, it's within spec.
A few months later, I went in for something different, and mentioned it during that service visit, but was told it was still within spec. I suffered through this noise for a few more months, with it gradually getting worse, and additional noises crept in, like a pulsing or warbling noise when cruising at low speeds. I took it in again last week, after a test drive at my local sales center to reassure myself that I wasn't crazy (the test drive car was almost dead silent except a very brief and mild dentist drill sound when accelerating). This time, the service center told me they would charge me $530 for diagnostics, and I should have brought the car in sooner if it was really a problem. Then, after keeping the car and not updating for a few days, I notice in the app that they replaced the front motor, with no payment due.
I got the car back, and it still had a dentist drill noise when hard accelerating, but otherwise was almost completely silent, like a different experience altogether. The shop manager went on a ride-along with me after I complained about some noise still being there. He said they use a tool to measure the noise levels, and only if they pass a certain threshold are they authorized to replace the front motor. It is a well-known problem, and he said there are lots of cars out there with this issue, but they can't do anything until the noise passes that point. The shop chief also said that there are 3 main places people hear noise. From the front, from the back, and from the back seat. The only one that is fixed with the penthouse perimeter seal is the back seat noise (which is normal inverter whine creeping into the cabin). The other noises from the rear, and the front noises, are due to motor defects or other issues with sound dampening insulation (or lack thereof).
Eventually, if my motor passes that threshold again, they will replace it again, but until then, I'm left with a car that is worlds better, but still not as silent as 3 other LRs I've driven (or 2 others that my friends have). The shop chief did mention that I should report the problem in the app's suggestion feature (which I'm trying to find), and that if enough people do so, the engineers at Tesla might take notice and issue a service bulletin to add insulation to the front, but until then, they are not authorized to make changes.
TLDR: It took 3 service visits to get my front motor replaced, which mostly solved the problem, but some high-pitched whine remains. Was told by shop chief that we should all submit suggestions for improved sound insulation in front, otherwise they can't do anything.
Just wanted to throw in my recent experience, with TLDR at the end:
Took delivery of a 2023 MYLR in October 2022. Immediately noticed a noise like a dentist drill when accelerating. I had driven a couple of other LRs and never heard anything like this. I got a service appointment in December, and the first tech told me they needed to replace the front motor. Then they called back a couple of hours later and said, never mind, it's within spec.
A few months later, I went in for something different, and mentioned it during that service visit, but was told it was still within spec. I suffered through this noise for a few more months, with it gradually getting worse, and additional noises crept in, like a pulsing or warbling noise when cruising at low speeds. I took it in again last week, after a test drive at my local sales center to reassure myself that I wasn't crazy (the test drive car was almost dead silent except a very brief and mild dentist drill sound when accelerating). This time, the service center told me they would charge me $530 for diagnostics, and I should have brought the car in sooner if it was really a problem. Then, after keeping the car and not updating for a few days, I notice in the app that they replaced the front motor, with no payment due.
I got the car back, and it still had a dentist drill noise when hard accelerating, but otherwise was almost completely silent, like a different experience altogether. The shop manager went on a ride-along with me after I complained about some noise still being there. He said they use a tool to measure the noise levels, and only if they pass a certain threshold are they authorized to replace the front motor. It is a well-known problem, and he said there are lots of cars out there with this issue, but they can't do anything until the noise passes that point. The shop chief also said that there are 3 main places people hear noise. From the front, from the back, and from the back seat. The only one that is fixed with the penthouse perimeter seal is the back seat noise (which is normal inverter whine creeping into the cabin). The other noises from the rear, and the front noises, are due to motor defects or other issues with sound dampening insulation (or lack thereof).
Eventually, if my motor passes that threshold again, they will replace it again, but until then, I'm left with a car that is worlds better, but still not as silent as 3 other LRs I've driven (or 2 others that my friends have). The shop chief did mention that I should report the problem in the app's suggestion feature (which I'm trying to find), and that if enough people do so, the engineers at Tesla might take notice and issue a service bulletin to add insulation to the front, but until then, they are not authorized to make changes.
TLDR: It took 3 service visits to get my front motor replaced, which mostly solved the problem, but some high-pitched whine remains. Was told by shop chief that we should all submit suggestions for improved sound insulation in front, otherwise they can't do anything.
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