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Every single install I've had the moment they hit problems they walked away without commissioning the meter.
The first one didn't even tell me anything was wrong..
interesting as they have quoted me a similar uplift.... maybe there is a pattern here. I only joined a month ago with electricity connected to the smart meter but the Gas not showing a price - so I have pushed back on them too.Email from octopus yesterday, saying they are putting my direct debit up £26 a month. So I've complained again, saying a proportion of this week will be because I'm still on the tracker tariff, as you haven't sorted out my meter, so I can't charge cheaply at night! I reduced the increase to £13. And asked them for a list of steps they are going to take to get it sorted!
Octopus do do strange things.
I changed my direct debit a week ago to a new bank account - all accepted and confirmed by Octopus. Today I was sent a bill by email, and they say "As you have no Direct Debit in place" please pay off your outstanding balance.
Needless to say, I will not be doing anything, as I am sure the Direct Debit will be paid on the due date and my balance will be back in credit.
I emailed them for shits and giggles about my IHD still not working (meter was fitted in November) and I got a reply about 10 days later.As a balance to all the horror stories about Octopus in these pages, I’m pleased to say that their customer service response has improved considerably for me.
On Thursday I sent Octopus an email about my gas tariff and got a reply in two hours and 46 minutes.
I replied again and three hours later my gas tariff had been changed.
So I've just relocated the aerial slightly to a position where my phone does at least get a signal so I guess I'll just have to leave it now and wait 14 days before I can chase Octopus.
You messed around with the comms unit yourself? Glad it’s working now but that’s not really your property, it’s Octopuses property.Just as a quick follow-up to this. Relocating the antenna within the reach of it's own 1.5m wire didn't appear to help. I asked Octopus to request a T3 external aerial be fitted but their response was comical:-
"Our engineers have been in touch and notified us that T3 aerials are very new and the process hasn’t been established yet and they are waiting to receive an update on this. We recommend getting in touch over the next few months to see if they're available."
So I purchased a 5m SMA extension cable from Amazon for a tenner, relocated the antenna to high up in the room above the cellar and then rebooted the communications part of the meter by unmounting and remounting it.
Not sure if it was a coincidence or not, but I got an email from Octopus that same night saying that it was all up and running now.
So, all good finally!