I took delivery of my X six days ago. Below is my experience and list of issues after five days. Also, this is my 4th Tesla (3 prior Model S's), so I am accustomed to the quirks/autopilot/delivery experience, but this has been quite a decline.
I received the delivery texts and emails from...someone. Was it my sales advisor? I have no idea since none had a name. But they did ask me questions, and I did respond back numerous times with questions of my own, and nobody ever responded back to me. I even sent a few asking for someone to call me which never happened. I received a phone call from someone 45 minutes prior to delivery asking if I was still coming because they had no record of my responses. Once I arrived at the service center, the rep DID see all my texts and emails but admitted nobody had read them or replied.
I was not allowed to look at the car prior to signing everything. Once I signed the documents, they handed me the key cards and told me to text or email if I found any issues. I brought up, again, that nobody ever replied to the delivery texts/emails that I sent, and I was assured they had fixed the issue and made sure the person responsible would not drop the ball again. Great. I asked where the car was, and I was told "somewhere in the lot...it might be that one in front." The sales guy was correct...and it was the only X on the lot in a sea of 3s and Ys, so not that hard to find. I unlocked it with the app to make sure it was mine and headed over to look it over. I did not notice any issues on the exterior...no panel gaps, the door handles lined up, no dents/scratches, and the falcon doors opened and closed successfully. I can't say I have ever felt the need to test the doors of a new car before to make sure they were capable of opening, so that was a first.
As for the interior, I honestly did not do a thorough job looking it over before leaving likely because Tesla already made me accept delivery and some of the issues would not have appeared until later. If there were any issues, I would have been driving the 100 miles back to the service center anyways. I spent some time removing the blue plastic protection film from random places in the interior where they had somehow missed it. Rear view mirror, door sills, etc. Then I decided to head home. I put my foot on the brake and it told me to place the key card on the phone charger. Not detected. Tried the other one. Not detected. Found the pairing screen...didn't work. Got out of the vehicle and it locked. Tried unlocking with the key card...didn't work. I had to go back inside, wait in line, and then they had service come out and fix the key cards.
I then headed home. Calibration took maybe 3 or 4 miles. It was quick. I turned on autopilot and found that no amount of tugging on the yoke was enough to clear the "put your hands on the wheel" without also disengaging autopilot. Never had that issue on my prior S's. The yoke was honestly easier to become accustomed to than expected. I hit the wrong turn signal a few times, but otherwise it's fine. I can't steer with my knee anymore though. LOL. There are also zero rattles which is a first for any Tesla I have owned. I also noticed the passenger floor mat was not there while driving home. Neither was the rear floor mat. I found both rolled up in the trunk once I got home.
And now come the issues.
1. My garage has 30" of clearance on the driver's side. The first two times I opened the falcon door, it promptly opened right into the wall instead of more vertically as it should. Possible sensor issue? It did not even beep...just opened into the wall and maintained pressure against the wall. Pulling down on the door resulted in it fighting the pressure and opening back into the wall again. I have not tried opening it in the garage again. The service center will be testing the door sensors.
2. I spotted a brown stain on the passenger seat coming out of one of the vent holes. I touched it, and some liquid transferred to my finger. I tried cleaning it off which did not work. Then I spotted another brown stain...and another. They are VERY noticeable on the white seats. After my wife sat in the seat for the first time, we found even more. Possible glue from inside the seat that did not cure? The service center has ordered a replacement front passenger seat.
3. We did a road trip this weekend into the mountains. Autopilot was constantly engaging and disengaging because the wheel did not seem capable of detecting hands or slight movement like my prior S did. After stopping to supercharge, the cameras were all disabled upon leaving. No backup camera, no side cameras when hitting the turn signal...just black boxes on the screen where they should be. I called ownership (30 minutes on hold) who had me pull over and clear the calibration and restart the computer. That fixed the cameras AND the wheel is sensing our hands much easier now too. This issue is seemingly resolved.
4. I sat in the 3rd row to see how roomy it was and the stitching around the cupholder completely ripped apart the moment my butt hit the seat. I can't even tell what was supposed to hold the fabric in. It was possibly just tucked under the lip of the cupholder a few millimeters? The service center ordered a replacement 3rd row.
5. Two nights later, I got an alert on my phone that a window was left open in the car. Considering it was below freezing and had been snowing when we arrived, that was...odd. I checked the car, and the passenger window was halfway down. I rolled it up, and as soon as I let go of the button, it rolled down about 3 inches, stopped for a moment, and then rolled down another inch. Restarting the computer did not resolve the issue. Now the car is more exciting to drive because it's freezing inside with one window halfway open. If the button is held, it will stay closed until the button is released. Added this to the list for the service center.
6. I finally did a thorough inspection inside and found one more odd issue. There is a very thin black wire/string coming out of the driver's seat and going back in. This is in the venting holes. It literally comes out one hole and goes back in another and sticks out just enough to grab it with pliers. but pulling on it lightly makes me think it's attached inside somewhere, and I don't want to damage it further. That makes 4 of the 6 seats with issues.
The earliest service center appointment (assuming they can get the parts by then) is a month away. I feel like telling Tesla they can make my first payment since I seemingly won't be driving it in winter with a window halfway down for a month.
I received the delivery texts and emails from...someone. Was it my sales advisor? I have no idea since none had a name. But they did ask me questions, and I did respond back numerous times with questions of my own, and nobody ever responded back to me. I even sent a few asking for someone to call me which never happened. I received a phone call from someone 45 minutes prior to delivery asking if I was still coming because they had no record of my responses. Once I arrived at the service center, the rep DID see all my texts and emails but admitted nobody had read them or replied.
I was not allowed to look at the car prior to signing everything. Once I signed the documents, they handed me the key cards and told me to text or email if I found any issues. I brought up, again, that nobody ever replied to the delivery texts/emails that I sent, and I was assured they had fixed the issue and made sure the person responsible would not drop the ball again. Great. I asked where the car was, and I was told "somewhere in the lot...it might be that one in front." The sales guy was correct...and it was the only X on the lot in a sea of 3s and Ys, so not that hard to find. I unlocked it with the app to make sure it was mine and headed over to look it over. I did not notice any issues on the exterior...no panel gaps, the door handles lined up, no dents/scratches, and the falcon doors opened and closed successfully. I can't say I have ever felt the need to test the doors of a new car before to make sure they were capable of opening, so that was a first.
As for the interior, I honestly did not do a thorough job looking it over before leaving likely because Tesla already made me accept delivery and some of the issues would not have appeared until later. If there were any issues, I would have been driving the 100 miles back to the service center anyways. I spent some time removing the blue plastic protection film from random places in the interior where they had somehow missed it. Rear view mirror, door sills, etc. Then I decided to head home. I put my foot on the brake and it told me to place the key card on the phone charger. Not detected. Tried the other one. Not detected. Found the pairing screen...didn't work. Got out of the vehicle and it locked. Tried unlocking with the key card...didn't work. I had to go back inside, wait in line, and then they had service come out and fix the key cards.
I then headed home. Calibration took maybe 3 or 4 miles. It was quick. I turned on autopilot and found that no amount of tugging on the yoke was enough to clear the "put your hands on the wheel" without also disengaging autopilot. Never had that issue on my prior S's. The yoke was honestly easier to become accustomed to than expected. I hit the wrong turn signal a few times, but otherwise it's fine. I can't steer with my knee anymore though. LOL. There are also zero rattles which is a first for any Tesla I have owned. I also noticed the passenger floor mat was not there while driving home. Neither was the rear floor mat. I found both rolled up in the trunk once I got home.
And now come the issues.
1. My garage has 30" of clearance on the driver's side. The first two times I opened the falcon door, it promptly opened right into the wall instead of more vertically as it should. Possible sensor issue? It did not even beep...just opened into the wall and maintained pressure against the wall. Pulling down on the door resulted in it fighting the pressure and opening back into the wall again. I have not tried opening it in the garage again. The service center will be testing the door sensors.
2. I spotted a brown stain on the passenger seat coming out of one of the vent holes. I touched it, and some liquid transferred to my finger. I tried cleaning it off which did not work. Then I spotted another brown stain...and another. They are VERY noticeable on the white seats. After my wife sat in the seat for the first time, we found even more. Possible glue from inside the seat that did not cure? The service center has ordered a replacement front passenger seat.
3. We did a road trip this weekend into the mountains. Autopilot was constantly engaging and disengaging because the wheel did not seem capable of detecting hands or slight movement like my prior S did. After stopping to supercharge, the cameras were all disabled upon leaving. No backup camera, no side cameras when hitting the turn signal...just black boxes on the screen where they should be. I called ownership (30 minutes on hold) who had me pull over and clear the calibration and restart the computer. That fixed the cameras AND the wheel is sensing our hands much easier now too. This issue is seemingly resolved.
4. I sat in the 3rd row to see how roomy it was and the stitching around the cupholder completely ripped apart the moment my butt hit the seat. I can't even tell what was supposed to hold the fabric in. It was possibly just tucked under the lip of the cupholder a few millimeters? The service center ordered a replacement 3rd row.
5. Two nights later, I got an alert on my phone that a window was left open in the car. Considering it was below freezing and had been snowing when we arrived, that was...odd. I checked the car, and the passenger window was halfway down. I rolled it up, and as soon as I let go of the button, it rolled down about 3 inches, stopped for a moment, and then rolled down another inch. Restarting the computer did not resolve the issue. Now the car is more exciting to drive because it's freezing inside with one window halfway open. If the button is held, it will stay closed until the button is released. Added this to the list for the service center.
6. I finally did a thorough inspection inside and found one more odd issue. There is a very thin black wire/string coming out of the driver's seat and going back in. This is in the venting holes. It literally comes out one hole and goes back in another and sticks out just enough to grab it with pliers. but pulling on it lightly makes me think it's attached inside somewhere, and I don't want to damage it further. That makes 4 of the 6 seats with issues.
The earliest service center appointment (assuming they can get the parts by then) is a month away. I feel like telling Tesla they can make my first payment since I seemingly won't be driving it in winter with a window halfway down for a month.
