After months of planning our trip to Yosemite from Orange County, CA, on 7/5, we finally embarked on our 1st 7-day road trip in our '20 X. A few months prior; we also purchased the Tesla four bike Rack from Tesla.com. Long story short, we barely made it to our destination of Groveland with it. By the time we stopped in Fresno to charge, I had noticed the rack was already bending down at the hitch receiver. After entering Yosemite Park, it had already bent to where one of the bikes was a few inches from hitting the ground. There were 2 adult beach cruisers and two kids Trek Mountain bikes keeping it well within the load rating of 120 lbs.
After finally finding cell reception and calling Tesla multiple times, explaining our situation to Roadside Assitance, being transferred to the Fresno service dept, and being told that the next appointment to look at the car would be July 22nd, and I would have to pay for a tow. If towed, I would need to find a way to have my family and belongings transported to a car rental location. After voicing my concern and realizing both Tesla Roadside and Fresno Tesla were not going to help, I rigged some supports with a couple of straps I had in my trunk, which got me out of the park and back home. As you can see in the photo, I had to rotate the bikes to keep them from scraping even more.
On Monday, 7/12, I called Tesla and was told that someone would contact me in 24-48hrs to see what can be done; as of today(7/16), I have not heard back, I'm still SMH
and hoping that my experience doesn't happen to anyone else or their family.
If you are planning on buying this rack, PLEASE DON'T! A 1-inch square tube on a rack of this size made for a 2-inch hitch receiver is grossly undersized, being that it already weighs almost 50 lbs. Find one that has a full 2-inch receiver insert which might even be half the cost of this one.
After finally finding cell reception and calling Tesla multiple times, explaining our situation to Roadside Assitance, being transferred to the Fresno service dept, and being told that the next appointment to look at the car would be July 22nd, and I would have to pay for a tow. If towed, I would need to find a way to have my family and belongings transported to a car rental location. After voicing my concern and realizing both Tesla Roadside and Fresno Tesla were not going to help, I rigged some supports with a couple of straps I had in my trunk, which got me out of the park and back home. As you can see in the photo, I had to rotate the bikes to keep them from scraping even more.
On Monday, 7/12, I called Tesla and was told that someone would contact me in 24-48hrs to see what can be done; as of today(7/16), I have not heard back, I'm still SMH
and hoping that my experience doesn't happen to anyone else or their family.If you are planning on buying this rack, PLEASE DON'T! A 1-inch square tube on a rack of this size made for a 2-inch hitch receiver is grossly undersized, being that it already weighs almost 50 lbs. Find one that has a full 2-inch receiver insert which might even be half the cost of this one.
