Apologies in advance if this has been discussed. The family planned a trip from Lorton, VA to Chesapeake, VA, about a 175 mile trip. On the way, I set the navigation and placed it on autopilot. The car would continuously go in and out of autopilot. I finally pulled off, 32-miles into our trip, to the Virginia Welcome/Rest Center off of I-95 South.
I decided to do a two button reset. As usual the screen went blank, however this was the first time the car's large screen and instrument cluster screen did not come back on after waiting over five minutes. I put the car into reverse and I felt the motor engage and I move the car back a few inches. Then I tapped my fingers on the large screen and it turned on, however, the smaller screen above the steering wheel remained blank. I decided to do this again, and again after fives minutes the same thing happened again. Since the large screen was on, I went to the car menu and did a power off, waited two minutes then pressed the brakes and nothing. Including no screens. I also tried the two button reset, which I know cycled because my phone stopped charging and then started charging again after a ~minute.
I called called Tesla, the roadside assistant customer rep move me to a support rep as soon as she heard the screens are blank and my attempt to reset it. Fine, the support rep allowed to explain what happened and what I did. He asked me to do the two button reset several times. Meanwhile, he also tried to set a reset to the car but could not connect to it. After ~40 minutes, he said he would contact the nearest Tesla service center and someone would get back to me within 24 business hours. I said, are you kidding me??? I am stuck on the highway. I decided to see if the car would engage if I shifted to drive. It did. I asked the rep if it was okay to drive - he said that was up to me. I finally said thank you and hung up.
I drove the car back home, with traffic it took about an hour. Screens still blank. I backed the car in front of my garage and pushed the button to place the car in park. I was able to open all the door, trunk and frunk (using the FOB) to get all our stuff out of it. Once that was done, I opened the garage t back the car into the garage and the car is dead.
The car won't shift, the steering wheel has no power assist. The only thing it would let me do is adjust the seats, take the window up or down, adjust the mirrors, open the doors using the door handle.
This time I decided to use the Tesla app for roadside assistance. They dispatched a tow company after having me go through all the resets. The tow truck came an hour later. They connected a 12V source to a positive terminal in the frunk and ground. After waiting 10-minutes, no luck. The driver then connected a heavy duty 12V source with more Amps directly from the two truck to the Tesla frunk, nothing. He did this for over an hour. Finally, gave up and said he has never seen this before. He called back to his tow company and they send a tow truck with skates. Another hour-plus later, the new tow truck arrives connects everything up and off it went.
Other items that may be related. I have to perform a two button reset about once a week because eventually the car will have issues with mirror not folding, some parts of the infotainment system not working, touch screen being really insensitive to touch and I would have to push harder than usual, etc. Sometimes the screen(s) will go blank for a few seconds to several seconds. Lastly, I usually know that I have to do a reset when my audio starts to crackle like its staticky and/or Sirus/XM does not display graphics and/or will not change stations and/or stops working all together. This has been ongoing since I took delivery of this car back on March 2020.
I have called Tesla on this in the past, however they will have me do the reset and then won't see the car since everything is working.
Sorry for the long post, but it was very good to write it down and get it out of my system (excuse me for typos).
Of course the obvious question - does anyone have a clue what happened? My son thinks it's an issue with the MCU.
Thank you in advance for your responses. I will update as well as soon as I hear from the Tesla service center.
I decided to do a two button reset. As usual the screen went blank, however this was the first time the car's large screen and instrument cluster screen did not come back on after waiting over five minutes. I put the car into reverse and I felt the motor engage and I move the car back a few inches. Then I tapped my fingers on the large screen and it turned on, however, the smaller screen above the steering wheel remained blank. I decided to do this again, and again after fives minutes the same thing happened again. Since the large screen was on, I went to the car menu and did a power off, waited two minutes then pressed the brakes and nothing. Including no screens. I also tried the two button reset, which I know cycled because my phone stopped charging and then started charging again after a ~minute.
I called called Tesla, the roadside assistant customer rep move me to a support rep as soon as she heard the screens are blank and my attempt to reset it. Fine, the support rep allowed to explain what happened and what I did. He asked me to do the two button reset several times. Meanwhile, he also tried to set a reset to the car but could not connect to it. After ~40 minutes, he said he would contact the nearest Tesla service center and someone would get back to me within 24 business hours. I said, are you kidding me??? I am stuck on the highway. I decided to see if the car would engage if I shifted to drive. It did. I asked the rep if it was okay to drive - he said that was up to me. I finally said thank you and hung up.
I drove the car back home, with traffic it took about an hour. Screens still blank. I backed the car in front of my garage and pushed the button to place the car in park. I was able to open all the door, trunk and frunk (using the FOB) to get all our stuff out of it. Once that was done, I opened the garage t back the car into the garage and the car is dead.
The car won't shift, the steering wheel has no power assist. The only thing it would let me do is adjust the seats, take the window up or down, adjust the mirrors, open the doors using the door handle.
This time I decided to use the Tesla app for roadside assistance. They dispatched a tow company after having me go through all the resets. The tow truck came an hour later. They connected a 12V source to a positive terminal in the frunk and ground. After waiting 10-minutes, no luck. The driver then connected a heavy duty 12V source with more Amps directly from the two truck to the Tesla frunk, nothing. He did this for over an hour. Finally, gave up and said he has never seen this before. He called back to his tow company and they send a tow truck with skates. Another hour-plus later, the new tow truck arrives connects everything up and off it went.
Other items that may be related. I have to perform a two button reset about once a week because eventually the car will have issues with mirror not folding, some parts of the infotainment system not working, touch screen being really insensitive to touch and I would have to push harder than usual, etc. Sometimes the screen(s) will go blank for a few seconds to several seconds. Lastly, I usually know that I have to do a reset when my audio starts to crackle like its staticky and/or Sirus/XM does not display graphics and/or will not change stations and/or stops working all together. This has been ongoing since I took delivery of this car back on March 2020.
I have called Tesla on this in the past, however they will have me do the reset and then won't see the car since everything is working.
Sorry for the long post, but it was very good to write it down and get it out of my system (excuse me for typos).
Of course the obvious question - does anyone have a clue what happened? My son thinks it's an issue with the MCU.
Thank you in advance for your responses. I will update as well as soon as I hear from the Tesla service center.