Hi Everyone,
Just wanted to see what I can do here. I've never had a worst experience picking up a new car.
Day 1: Sat, 4/21, we picked up the car at Fremont
On our drive home, the car said that there was an issue with regenerative braking. When we got home, we plugged in the car, we had an error message saying that there was an error. We could hear something engage and disengage, but it never could start charging. We also got an error message that the firmware needed to be updated, so we set that up.
Shouldn't that have been done, before we picked up the car?
We decided we would try charging at a supercharger first thing on Sunday. Guess what?
Day 2: We started the car, and the charge had halved overnight. The charge had dropped from 180 miles to 98 overnight? What happened? So, now we have a car that doesn't charge. The firmware is not updated. It's pretty much bricked.
So, we decided to take the car directly to a service center so as not to risk having to tow the car on Monday. We dropped off the car, hoping to try the charger at the service center, but all the ports were used. (probably for the loaner vehicles)
Day 3: I ubered to the service center, and now the car sits waiting for a technician to take a look at this.
Hopefully, my experience is just completely different from everyone's? This has been really bad. The car only has 79 miles on it, and it's sitting at the service center. Now, granted I've been given an S as a loaner, but I would much rather be home with my car working.
Any suggestions on how to get this escalated?
Thanks,
A disappointed Tesla driver
Just wanted to see what I can do here. I've never had a worst experience picking up a new car.
Day 1: Sat, 4/21, we picked up the car at Fremont
On our drive home, the car said that there was an issue with regenerative braking. When we got home, we plugged in the car, we had an error message saying that there was an error. We could hear something engage and disengage, but it never could start charging. We also got an error message that the firmware needed to be updated, so we set that up.
Shouldn't that have been done, before we picked up the car?
We decided we would try charging at a supercharger first thing on Sunday. Guess what?
Day 2: We started the car, and the charge had halved overnight. The charge had dropped from 180 miles to 98 overnight? What happened? So, now we have a car that doesn't charge. The firmware is not updated. It's pretty much bricked.
So, we decided to take the car directly to a service center so as not to risk having to tow the car on Monday. We dropped off the car, hoping to try the charger at the service center, but all the ports were used. (probably for the loaner vehicles)
Day 3: I ubered to the service center, and now the car sits waiting for a technician to take a look at this.
Hopefully, my experience is just completely different from everyone's? This has been really bad. The car only has 79 miles on it, and it's sitting at the service center. Now, granted I've been given an S as a loaner, but I would much rather be home with my car working.
Any suggestions on how to get this escalated?
Thanks,
A disappointed Tesla driver