JonRD463
Member
Welp.... original delivery date was Monday. They called me yesterday to let me know they can't deliver Monday for reasons I can't even remember right now, but they could pull it back to today if I wanted. I had to make some prior travel arrangements, but the idea of getting the car earlier made the hassle of last minute travel plan adjustments worthwhile.
I get there and as the delivery appointment time is approaching, the Tesla rep tells me there's a problem with a driver's side weight sensor for the airbag, and that the fault came up as they were driving the car around to the delivery area. I was visibly perturbed, so they gave me a new SR M3 demo to play with and go grab some lunch while they looked at the issue. (Side note, the interior was fantastic. Nice and quiet and smooth. Performance was nice, but this is a SR and mine's a LR, so I know it'll be more peppy)
I get back an hour later and they still haven't figured the problem out yet, and since it's a safety system issue, they can't deliver the car in that state. They're telling me it'll possibly be Tuesday. So there I was, 130 miles from home with no car and no prospects of a car for a couple of days. I told them the situation and they said they would cover all additional transportation expenses with me coming home and going back to get the car, plus extras to compensate for the inconvenience. They hinted that Supercharger miles are on the table.
I'm disappointed and irritated, but more at the situation than the personnel involved. Their compensation in paying for my travel (Uber + tip one way $225 x 2) and throwing in some extras is fair. But still. Damn. I want my car.
Interestingly, it seems airbag sensor issues is a known issue, going back several years. You'd think they'd have it figured out by now.
I get there and as the delivery appointment time is approaching, the Tesla rep tells me there's a problem with a driver's side weight sensor for the airbag, and that the fault came up as they were driving the car around to the delivery area. I was visibly perturbed, so they gave me a new SR M3 demo to play with and go grab some lunch while they looked at the issue. (Side note, the interior was fantastic. Nice and quiet and smooth. Performance was nice, but this is a SR and mine's a LR, so I know it'll be more peppy)
I get back an hour later and they still haven't figured the problem out yet, and since it's a safety system issue, they can't deliver the car in that state. They're telling me it'll possibly be Tuesday. So there I was, 130 miles from home with no car and no prospects of a car for a couple of days. I told them the situation and they said they would cover all additional transportation expenses with me coming home and going back to get the car, plus extras to compensate for the inconvenience. They hinted that Supercharger miles are on the table.
I'm disappointed and irritated, but more at the situation than the personnel involved. Their compensation in paying for my travel (Uber + tip one way $225 x 2) and throwing in some extras is fair. But still. Damn. I want my car.
Interestingly, it seems airbag sensor issues is a known issue, going back several years. You'd think they'd have it figured out by now.