Model 3 Chare Port Won't Latch

[teknoprep]

I have a 9-month old Model 3, and just started having issues with my Charge Port not latching (after a Supercharging session while travelling). Did all the normal troubleshooting, and have tried my home charger and a different Supercharger.

Attached is a picture of the charge port - I noticed a discoloration (circled in blue) and weird piece (circled in Red). Mobile Service is coming out to take a look, but has anyone experienced this, and can you tell if there's an issue from the picture? Maybe something from blocking it from fully inserting?

 

[JeffK]

That white section looks thicker than normal. Can you pull it off with needle nose pliers? (I'm assuming it's over the black piece)

 

[woodguyatl]

I have a 9-month old Model 3, and just started having issues with my Charge Port not latching (after a Supercharging session while travelling). Did all the normal troubleshooting, and have tried my home charger and a different Supercharger.

Attached is a picture of the charge port - I noticed a discoloration (circled in blue) and weird piece (circled in Red). Mobile Service is coming out to take a look, but has anyone experienced this, and can you tell if there's an issue from the picture? Maybe something from blocking it from fully inserting?

View attachment 397853

I have no idea what the charge port of a Model 3 looks like as it is my wife's car but it looks like the black piece in red is broken off the white area or fits in/over the white area. My guess is that the black piece broke off the white area. Will be curious to hear what the solution is.

 

[teknoprep]

Found the issue! After using some needle-nose plyers, it looks like the black, plastic cap broke off the top-right connector and wedged in the side (when using the Supercharger on my trip). I removed the plastic piece (below) and now the charger will connect & charge.

However, I am still having them come out to replace the unit, since I'm guessing this plastic piece is either a safety-feature or part of the protection. Anyone know what its for? And how hard is it for them to replace the charging port?