Just announced during the Q4 conference call.
@JonMc We all wish you the best! Thank you for all you have done for Tesla.
@JonMc We all wish you the best! Thank you for all you have done for Tesla.
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So utterly sad. Worse yet, there will be no one appointed to replace him.
Hope that means Elon will start to answer us! Great guy, wishing him the best!
If only they'd listen to you.I didn't see any improvement in Tesla customer/company/sales/service/delivery communications under McNeill's leadership. In fact I saw new roadblocks in addition to the same old glitches. What was new was creating a call center barrier between customer and service center, forcing customers to repeat their whole story/inquiry to every damn person in the chain, along with multiple on-hold waits, before actually being connected to a service center. I spoke to manager at service centers and they hated the new setup, and acknowledged customers were unhappy with it.
The call center gambit was Tesla embracing the classic Silicon Valley "customer avoidance" strategy -- and this is not imho the right way to go for a company like Tesla. If ONLY Elon viewed optimizing the the relationship/communicatons between company and customer the same way he views optimizing the factory as if it were a product.... if ONLY he were as obsessed with that. Tesla SHOULD have the best vehicle ownership experience in the world but they don't, and I still fear it's going to get worse because I see no evidence they have learned a thing in the past say two years and now we have Model 3 ramping up and shipping out to a much more non-early-adopter/not-so-forgiving customer demographic. By the way I also see the same communications screwups in their solar business. Boneheaded amateur-hour screwups.
WHEN will Tesla do something about all this!?
I didn't see any improvement in Tesla customer/company/sales/service/delivery communications under McNeill's leadership. In fact I saw new roadblocks in addition to the same old glitches. What was new was creating a call center barrier between customer and service center, forcing customers to repeat their whole story/inquiry to every damn person in the chain, along with multiple on-hold waits, before actually being connected to a service center. I spoke to manager at service centers and they hated the new setup, and acknowledged customers were unhappy with it.
The call center gambit was Tesla embracing the classic Silicon Valley "customer avoidance" strategy -- and this is not imho the right way to go for a company like Tesla. If ONLY Elon viewed optimizing the the relationship/communicatons between company and customer the same way he views optimizing the factory as if it were a product.... if ONLY he were as obsessed with that. Tesla SHOULD have the best vehicle ownership experience in the world but they don't, and I still fear it's going to get worse because I see no evidence they have learned a thing in the past say two years and now we have Model 3 ramping up and shipping out to a much more non-early-adopter/not-so-forgiving customer demographic. By the way I also see the same communications screwups in their solar business. Boneheaded amateur-hour screwups.
WHEN will Tesla do something about all this!?
Guy has bounced around a lot.
Would be hard for anybody to turn down a job as Chief Operating Officer at Lyft.
Sorry to be the party pooper here-
he didn´t fit in there.
Always a bit too "teflon", too cordial.
Could work anywhere. These guys have a short lifespan under Musk.
His "self reflection" in the "parts gate" by agressively pointing fingers to the body shops and his handling of the Ludicrous, 90 "A" Battery etc. were abysmal.
Lyft and after that the next 6 companies will get him somewhere ;x
If only they'd listen to you.