1. What part of "Price Range" do you think the Individual did not understand? We were not there to play a semantics game with a 20 something.
Well, let's see...were you talking a 60 or an 85 or P85 or P85+? Each of those has a different price range. How telling do you think your 20 something comment just was?
2. I don't see the ambiguity in the question "Where would I take to get repaired in Indy area" as you apparently do.
Are you asking what *Tesla service center*? Are you asking what *Non-Tesla service center*? Are you asking about tire rotation, or are you asking about a specific Model S issue, say related to the battery?
One must remember that the person on the other end can't read your mind. The more specific your question, the more likely you are to get a specific answer. I've discovered that 20-somethings don't always communicate in a manner I can easily understand. It's seems to me to sometimes be a foreign language but I try, and when they see me try they try as well.
3. Had she wanted to know about "SuperCharger Stations", she would have phrased the question that way.
Really? And yet she asked about where she could charge the car between Indy and Chicago?
Asking "Are there any charging stations between Indy and Chicago" seemed to both of us as a legitimate question for a potential owner of any "non-traditional" powered vehicle to ask.
Uh, huh, if you want to claim the status of being ignorant of the product in terms of where to charge it between Indy and Chicago, then you can't claim knowledge status of SuperCharger stations.
I understand you may have wanted to be told the following: You can charge the Model S from any outlet with an appropriate adaptor, but charging times can vary greatly. There are options such as Blink, ChargePoint....we have an APP, blah, blah, blah.... Such hotels as the Ramada, Best Western....often have outlets available.....McDonalds, Walgreens they often also have charging available...leading to at least 30 minutes talking about all the different choices you'd have as an owner, including how most owners decided to put a charger in their homes, start the day off with a full tank etc., etc., And maybe that's how the question should have been answered, but it wasn't. Therefore, since your wife didn't get the answer she was looking for (for whatever reason - seems apparent now that that store had just opened and the employees were still in training so may not have had the information), then it's up to her to rephrase her question or ask to speak to someone who can answer it.
His assessment was that they weren't interested in talking to anyone who didn't have a shirt and tie on (our experience happened late Saturday afternoon when most people were dressed in casual clothes).
That may be entirely possible. I don't know, wasn't there. People often misinterpret others or see what they want to see when they don't get what they want. I think it's a lame excuse, though, for being put off. I have on a number of occasions - fully aware and on purpose - gone into expensive establishments dressed in cheap, smelly, dirty barn clothes with intent to buy something expensive. I've NEVER been treated poorly based on that, EVER. I don't allow it. So the whole 'casual clothes' excuse, I don't buy for a second. A simple; "You don't seem particularly interested in answering my questions. Are you having a bad day or is it something else?" would have solved the problem in less than the time it took you to finish those two sentences. Heck, you could even have been super nice about it and said, "Am I asking the wrong questions? Help me out here. I know a little bit about the car, but I've got some serious information gaps and I don't trust everything I've read via the media; you know how they can be." It's always been fascinating to me how people claim *I was interested in said product* are so easily swayed, discouraged, upset, *fill in your word choice* by another human being who is a complete stranger to them. Why do you give your power away?
After all that, I'm not in anyway saying that the Tesla employees did their best, or couldn't have done better, or shouldn't have done better. But gee, it was entirely within your power to solve the issue right then and there with the person standing face to face with you. Why didn't you? And why come here after the fact to complain about a situation you purposely chose not to resolve? (Those are questions for yourself, not for me.)
In the end, I would hope you try again. The awesomeness of the car should not be missed for the sake of some weak communication from both parties.
