Feeling bad....helps to vent. Asked local dealer to trade in my 2013 Tesla (love it) for a new one (high expectations to also love a new one). Spent much of the day yesterday talking to them about a new demo. Price quote printed up. Trade in quoted then lowered $2500 disappointing but....not too upset about that...they did not like my custom wheels ....oh well. I am still excited! I ask over and over, as they do numerous math gyrations what the "out the door price is". Ok. Got it. They write it down and we happily agree to connect again in the morning (today) I sell off stock to pay cash and this morning's phone call to the dealer is a disaster. "Oops. We won't honor the quote -the out the door price you asked to be re run at least a dozen times and then written down and handed to you". The car is now $15,000 higher. Want it? Wait, what? First I am told "the pricing team" made the mistake (1.yesterday the "pricing team" wherever they are were call numerous times 2. I have all of today's phone conversations recorded - with their permission - it's kind of automatic as I am a Registered Legislative Lobbyist -) Next I am told it is the "Customer Adviser's" mistake (they don't call them sales people) because he did not add things up correctly - dozens of tmes. Stories changing (on record -voice recordings) Surprisingly, the Customer Adviser" tells me it happens OFTEN - it is a bad process and he is frustrated.....AND if I escalate my frustration he hopes I DO! "Maybe things would change on the sales floor" (quote from my recording) Wow. We went over the numbers many many times. And now it is magically $15,000 more........ and "the price of the car is the price of the car this morning" (versus last night and my number written down and handed to me indicating the "out the door cash price for this discounted demo. Flashback to so many cars I bought over the years (I am 67) from the "conventional" car dealers where you are subject to bait and switch, half truths, sometimes intimidation. The Bellevue Washington showroom (not at Bel Square - rather the new service and sales facility in Bellevue, Washington. Anyway, for anyone reading this thanks for helping me "VENT". Anybody out there that can give me Elon's direct email? (no high expectations - just would like him to be aware of THIS situation and the fact (as told to me)....it is happening a lot lately.) With "blame" migrating from department to department. (people are not the problem....processes that start to fall apart) Sigh. So excited down to so frustrated/disappointed. That's life.