Still zero reply from all 3 tesla emails I sent. I'm going to the service center today to talk with someone.
I’d be curious to know if the service center is able to help. My guess would be no.
I have bought a bunch of things from Tesla’s online store. Almost all orders were shipped fine, but on one of them (for a $14 USB-Lightning cable) Tesla hadn’t shipped it for a couple of months. I contacted their phone support, chat support, and sent an email to the online store email address. The phone and chat folks said they had no visibility to the online shop’s computer systems, so couldn’t help. Two emails went unanswered. I figured I had given enough chances to reach the vendor and called my credit card company to dispute the charge. They immediately refunded me and sent a message to Tesla online store to respond if they disagreed. That’s how cc disputes work. Anyway, Tesla never responded to them either.
Meanwhile, two days after I got my refund, my order shows up at the door! I contacted the cc company again and asked them to take back my refund. They said they couldn’t! Apparently, the only way they can take back my money is if Tesla disputed my refund claim. I then emailed Tesla again and asked them to charge back my credit card. Until today, 5 months later, I have heard nothing from Tesla and my credit card was never charged.
My takeaway from all this is that Tesla online store is a mess, but that’s no major revelation.
I think you have given them enough chances to respond. If I were you, I’d get a refund from the cc company and order the item again. You shouldn’t have to work any harder to get the attention of a vendor who shipped you an empty box.