No loaner. car was in service back and forth for almost a month cuz they can't find the problem to 12v. vampire. they returned the car unwashed, carpet in trunk and rear seats not aligned ( still not fully fixed) asked them like 2x already. it's 2014 w/ only 11k miles. i rather drive my wife's model x than getting a loaner, which is not a tesla, but a 15mpg suv. sunnyvale service always run out of tesla loaner.. go figure.