Just curious if anyone has been able to speak to someone by calling support or using their chat feature.
I ask because I need help with a broken charge port latch and it doesn't matter if I try to use the chat feature or call, I never get through to a person. When calling, I'm on perpetual hold (the longest I waited was 25 minutes). And using chat it never connects me to a person (also waited 25 minutes).
Maybe I need to wait an hour? if so, it would be nice if it worked like other support systems where it says the expected wait time or something.
I ask because I need help with a broken charge port latch and it doesn't matter if I try to use the chat feature or call, I never get through to a person. When calling, I'm on perpetual hold (the longest I waited was 25 minutes). And using chat it never connects me to a person (also waited 25 minutes).
Maybe I need to wait an hour? if so, it would be nice if it worked like other support systems where it says the expected wait time or something.