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Passenger window continually lowered to half-open once closed. I could raise it in small increments a bit at a time, but if I tried to raise it all the way, it would kick back down. I did a reboot on system and it solved the issue.
Check out the reset thread here: Model X Reset TechniquesHi just got my MX. When driver door closed, glass window protruded upward and stayed up creating a small gap which was very noisy when driving. Anybody knows how to fix it or do I have to visit SC. Thanks
Just picked up our Model X 100D on Thursday. Noticed today that the passenger window wasn't going up and down with the opening and closing of the door. Closed the window (pushed too hard and it went all the way down) and now it will not go back up. Tried the window recalibration steps to no avail, also did a reboot of system.
Would love to fix at home since it's -15 degrees outside and the service center is 30 miles ago ^_^ Any ideas?
Just picked up our Model X 100D on Thursday. Noticed today that the passenger window wasn't going up and down with the opening and closing of the door. Closed the window (pushed too hard and it went all the way down) and now it will not go back up. Tried the window recalibration steps to no avail, also did a reboot of system.
Would love to fix at home since it's -15 degrees outside and the service center is 30 miles ago ^_^ Any ideas?
Left a call in with Tesla support on 1/1/18. Since it was a holiday our service center wasn't open, but we spoke to someone at Roadside Assistance who sent our information over to the Service Center and said we'd receive a call in the AM on 1/2/18. Never received a call, so we called in around 10am on 1/2/18 and spoke to the service manager regarding the issue. He stated that the roadside assistance should have offered to arrange a tow to get it to the service center (admitting, thankfully, that it was undrivable with the window stuck down due to the cold weather!). After some back and forth, he sent his Mobile Service to our house at 2PM the same day. That would save us having to tow from our garage and deal with getting a loaner vehicle.
The mobile tech took apart the door and confirmed our diagnosis - the window was unable to "roll" up as the cable had come off the pulley. He was able to put the cable back on and unplug the motor to leave the window in the up position and disable the button so it didn't accidentally get rolled back down. The regulator is shot, so we're waiting on parts. He stated that this issue had been popping up in the last week or two - his hypothesis was because of the extreme cold. He also said he would look into some other questions we had as well.
Our car has been in heated garage except for a couple of hours of errands - and it was only 3 days old when it happened.
Outside of the lack of a callback right away, we were pleased with the service. Will bring it in when the parts are available.
Left a call in with Tesla support on 1/1/18. Since it was a holiday our service center wasn't open, but we spoke to someone at Roadside Assistance who sent our information over to the Service Center and said we'd receive a call in the AM on 1/2/18. Never received a call, so we called in around 10am on 1/2/18 and spoke to the service manager regarding the issue. He stated that the roadside assistance should have offered to arrange a tow to get it to the service center (admitting, thankfully, that it was undrivable with the window stuck down due to the cold weather!). After some back and forth, he sent his Mobile Service to our house at 2PM the same day. That would save us having to tow from our garage and deal with getting a loaner vehicle.
The mobile tech took apart the door and confirmed our diagnosis - the window was unable to "roll" up as the cable had come off the pulley. He was able to put the cable back on and unplug the motor to leave the window in the up position and disable the button so it didn't accidentally get rolled back down. The regulator is shot, so we're waiting on parts. He stated that this issue had been popping up in the last week or two - his hypothesis was because of the extreme cold. He also said he would look into some other questions we had as well.
Our car has been in heated garage except for a couple of hours of errands - and it was only 3 days old when it happened.
Outside of the lack of a callback right away, we were pleased with the service. Will bring it in when the parts are available.
I got my Model X 75D on 12/22 and today the passenger side window stop working after only 600+ miles. Im in NJ and its extremely cold these days, at least by NJ standard. I parked outside office for about 5 hours. When i was leaving office, at first driver side door won't open, after i pull it open, it won't close completely. Because the window couldn't roll down. I have to drive with a gap on the window. Only 5 mins drive though. When i get back home and have it sit in garage for a while with heat on, its back to work. However, when i tried passenger side window, it initially wouldn't come down like driver side, after a few tries, it went down but won't go up completely. it went up very slow with quirky sounds. and then it stopped going up at all. I have tried the techniques posted in above posts but no luck. I called tesla support and they said mostly like a hardware issue. Have to call them tomorrow and see if i can get a mobile service. Its not drivable at this cold weather. Weekend is busy time for kids. this really sucks. Hope i can get it fixed same day. I will report back after its fixed