I don’t schedule charging at all, and I’ve double-checked both vehicles and the JuiceBox are not trying to do so. And the errors occur at various hours of day and night.Did they say whether the logs have enough info to tell if it's the JuiceBox or the car that initiates the session ending?
It might be interesting to watch a charging session start & shut down, then unplug, replug, and watch it happen right afterwards. I'm not sure what hypotheses this would rule out, but if J1772 + adaptor connections are failing and getting hot, the second try should shut down even sooner.
Enel-X didn’t say what the logs said, beyond that the logs don’t show anything unusual.
The charging experience has gone through three distinct phases: first, it works fine for weeks, including a 4.5hr charging session. Then it was flaky for a few days during which some but not all charging sessions ended with “charging interupted” push notifications to the phone app. Then, it entered its current and final stage where it won’t even start charging.
The Tesla notifications are full of “charging equipment communication error” messages (see attached).