My name is Kinjal Patel and I am the owner of Tesla Model 3 (VIN # 5YJXXXXXXXX175821). I purchased the vehicle on Dec 17th with Enhanced Autopilot.
I paid for that vehicle $57,000 plus. I referred to my friend and encouraged him to buy Tesla.
He bought it without AutoPilot and he paid $5000 less than I paid.
Now, I just came to know yesterday while talking to Customer Support that if I have to upgrade my enhanced autopilot to "Full Self Driving Capability (FSD)" then I have to pay $2000 extra.
I complained to him, I had been told when I bought Model 3 that new update would come for enhanced autopilot and you would get it for free and I don't have to pay anything else.
I couldn't understand, what's going on?????
Why I have to pay for it, I just paid $5000 and you guys didn't mention that we are upgrading in 2019 and we would charge for that update otherwise I won't purchase it.
You guys are selling the same model. If it is a different model then it's a separate thing but I would call this as fraud or loot to the customer.
Both customer representatives told me today morning and yesterday afternoon that if you didn't buy autopilot in 2018 and now if you want this FSD then you have to pay for $3000 first for "AutoPilot" and then you have to pay $2000 ( discounted rate) for those who purchased before March.
So, if you try to understand this scenario then my friend didn't buy autopilot in 2018 and the car price is $52,000.
I got the enhanced autopilot and I paid $57,000.
So by taking the above case, let's say both want to purchase this new FSD feature then, the one who purchased "Enhanced AutoPilot" has to pay $2000 additionally so Total Cost would be $57,000 + $2000 (FSD Upgrade) = $59,000.
and Total Cost for the other person would be $52000 + $ 3000 (Auto Pilot) + $2000 (FSD discounted Price) = $57,000.
1 car would be for $57,000 and the other would be for $59,000 and they both would be the exact same feature, model and purchase date.
Are you guys crazy??????????
why you rewarded to that guy who didn't buy autopilot and why you are charging more to the guy who trusted you and bought enhanced autopilot.
Please try to understand.
I disappointed in just 2 months after paying $57,000 for a car.
In order to sell to future customers and try to attract them, you are screwing your old customers (recent customers) who just trusted you and they are ambassadors for your company.
Now onwards, despite off Model 3 is a good car, I won't tell anybody to buy Tesla Product as you never know when Tesla would charge for all upcoming updates and reduce the product cost.
By reducing the Product Cost, if I have to sell my car now then it would be $5000 less in just 2 months. Why??, because of the car value got decreased by the manufacturer.
In order to attract new customers, you are making a bad impression on your existing customers and it would affect the company's prestige.
Please fix this issue with Price Adjustment or Refund or Price Match to the product.
"FSD" Price would be the same for 2018 Customers despite off anybody has bought or not.
So what I am recommending is that for those owners who have purchased Enhanced Auto Pilot, they would get the "Free" Update for FSD.
The one who didn't buy Enhanced AutoPilot then they would pay a total of $5000 and by doing so both would be treated as same. ($57,000 for customer A and $57,000 for Customer B)
Please try to understand owners situation and we are the people who would keep spreading the words, but if we get disappointed then that chain of marketing would be broken and nobody would refer to anyone to buy Tesla Product and it is a fact.
Please find a way to please your existing customers and at the same time, you can also please your future customer.
Please don't allow to ruin the company's prestige.
Thanks