Today at 11 a.m. I went to my local Tesla store to inspect the Model Y Long Range (Fremont build) assigned to me. I used a checklist that I found on this forum, and my wife helped me go through it. Flaws noted:
Sales contact took the car back for the detail shop for them to review. Initial response was that they would take care of paint issues (chip on hood, presumably nib on hood, scratches on left rear quarter panel, but that the visible hood crease could not be repaired by dentless repair and would be left as is. Same for the panel gaps - to be left as is. Sales contact proposed these options - take delivery of the car accepting the hood crease and panel gap issues, or refuse the VIN and be assigned another VIN. I asked what would happen if there were issues with the replacement VIN, leading me to refuse it. I was told I would forfeit my $250 deposit and be put on a "do not sell to" list. It was now 1:30, and I had to leave for another appointment. I told the sales contact I would call them before tonight's closing.
Shortly after I left the Tesla store, the sales contact called me to relay that the shop manager said he would order a new hood and have it painted to match (Midnight Silver Metallic). I was told the other paint issues had been corrected. Options available at this point - agree to have a new hood ordered and painted (and hope for a convincing color match?) or refuse the VIN and be assigned another VIN with the same caveat in the event of a second refusal as above - lose the deposit and be placed on the do not sell to list.
When I called the Tesla store tonight, I asked if I could come and inspect the repairs performed today before I make a decision. The sales contact conferred with a supervisor and this was agreed to. I then asked if Tesla's offer to order a new hood and paint it conveyed Tesla's recognition that the car was not fit for delivery, and if so might that mean I would not lose my first of two options of refusal. I was told no. I then asked if I take the car with the hood as is, would Tesla discount the car. The sales contact said she would reach out to a supervisor to ask about this possibility.
If I could have a guarantee that the paint on the new hood would be a color match, my inclination might be to go this route, considering the added benefit of hopefully correcting the rounded left front corner of the hood that stands proud next to the adjacent panels. Although I have to admit it seems befuddling to me that I would have to be worrying about a body panel color match on a new car with three miles on it that cost in excess of $50,000!?
Looking for advice, thoughts and input, and corrections if anything I was told is inaccurate.
Thank you,
Gary
Visible chip on leading edge of the hood.
Debris (nib?) in paint on leading edge of hood just to the left of the chip.
Rounded corner of the hood on the left side standing proud, not flush with bumper and trim piece.
Visible Dent (crease) in hood.
Left headlight gap wide on one side, tight on the other.
Trim below driver's door not flush with the bottom of the door.
A series of scratches along the left rear quarter panel.
Leading edge of bumper extension on the right side not flush to adjacent rear fender panel.
Three bubbles in PPF in front of right rear wheel well.
Intermittent blue lines (chalk marks) on left rear door weatherstrip.
A small series of scratches on the leading edge of the roof glass.
Sales contact took the car back for the detail shop for them to review. Initial response was that they would take care of paint issues (chip on hood, presumably nib on hood, scratches on left rear quarter panel, but that the visible hood crease could not be repaired by dentless repair and would be left as is. Same for the panel gaps - to be left as is. Sales contact proposed these options - take delivery of the car accepting the hood crease and panel gap issues, or refuse the VIN and be assigned another VIN. I asked what would happen if there were issues with the replacement VIN, leading me to refuse it. I was told I would forfeit my $250 deposit and be put on a "do not sell to" list. It was now 1:30, and I had to leave for another appointment. I told the sales contact I would call them before tonight's closing.
Shortly after I left the Tesla store, the sales contact called me to relay that the shop manager said he would order a new hood and have it painted to match (Midnight Silver Metallic). I was told the other paint issues had been corrected. Options available at this point - agree to have a new hood ordered and painted (and hope for a convincing color match?) or refuse the VIN and be assigned another VIN with the same caveat in the event of a second refusal as above - lose the deposit and be placed on the do not sell to list.
When I called the Tesla store tonight, I asked if I could come and inspect the repairs performed today before I make a decision. The sales contact conferred with a supervisor and this was agreed to. I then asked if Tesla's offer to order a new hood and paint it conveyed Tesla's recognition that the car was not fit for delivery, and if so might that mean I would not lose my first of two options of refusal. I was told no. I then asked if I take the car with the hood as is, would Tesla discount the car. The sales contact said she would reach out to a supervisor to ask about this possibility.
If I could have a guarantee that the paint on the new hood would be a color match, my inclination might be to go this route, considering the added benefit of hopefully correcting the rounded left front corner of the hood that stands proud next to the adjacent panels. Although I have to admit it seems befuddling to me that I would have to be worrying about a body panel color match on a new car with three miles on it that cost in excess of $50,000!?
Looking for advice, thoughts and input, and corrections if anything I was told is inaccurate.
Thank you,
Gary
that's way too many problems to accept the car, let it go and try a second one, it's not like you're waiting months like before. You'll be looking at the dented hood every time you walk up to the car
