I'm glad I read this thread.
I'm visiting London next weekend and have braved the registration process.
I can confirm the website is an absolute disgrace - it is so clunky!
The first problem I had was creating an account for the
London Road User Charging Account.
I cannot believe what they have done - in creating the Account it gives you a unique 10 digit
User ID.
If you log out of the account without recording those 10 digits - you can't get back in!
I ended up recreating the Account - there was no Acknowledgement email sending you a record of your account details!
They do send you an email when you validate your registered email account - but that hasn't got any useful information with it.
I thought I would be able to get in with my email address and password - but NO!
I then thought I'd be able to get in with the answers to the 3 security questions (they ask for 3 security questions) - but again that required the 10 digit User ID!
Anybody would surely be more likely to remember their own password than a random 10-digits they seen twice?
Then the actual registration page is hidden away. I mean really hidden away! If I hadn't visited this thread I would have given up.
Here is my route in: Click-on
My Discounts Section
Select
Apply for a Discount
Select
Clean Vehicle Discount (CVD)
Then a button appears (forgotten what it says - but that takes you to a place where you complete the process.
Actually, looking at the above it doesn't seem so hard - but it didn't feel easy at the time!
Then I :
- Uploaded my VC5 photos - that was easy.
- Paid my £10 - that was easy.
Oh, and whilst I've been having my little rant I've received an email - NO correction, I've received 2 emails from
[email protected]
Subject: "TfL - London Road User Charging - Account Registration"!
And would you believe it I have registered twice!
I have created two separate accounts (with their own 10 digit IDs) - and I have successfully registered twice.
Ah well at least it didn't take the "up to 10 days..." they warned of.
Oh, and as a last thought if you started looking at the Congestion Charge issue and landed on the ULEZ and LEZ pages - if you didn't know better (i.e. reading this thread) you could be forgiven for stopping here after finding your Tesla wasn't required to pay - and ending up being Fined for not Registering for the Congestion Charge exemption.