similar issues here. I am intrigued with the function, like it, and honestly think $45 is fine. half our lives are subscription based, so let it be. it baffles me how many people with $60K+ cars have issues wtih $45/year.
Anyway, the broken system on-line and even on phone is hilarious. They are so so behind on being competent at online and subscription purchases, it is a huge turn off. My free subs expires on Feb 19, so I wanted to just subscribe now and pay for the year. But no, you have to wait for Feb 19 and then "something" will come up on your car screen! Seriously?!?
It would have been smarter for Tesla to bring this into their ecosystem and let me just subscribe from the Tesla app. (side note: Tesla is obviously very very competent at taking your money). I tried the EAP for $6,000 and the "purchase" took less than 12 seconds!
on the fence now whether I will subscribe come Feb 19! All because of the user experience and their customer service!
smh