camera unavailable on 2017 MX

[ysa1]

I have a 2017 Tesla Model X 75D with MCU 2.5 (with EAP).
Today, the backup camera suddenly went black, and afterward, the main screen occasionally goes black for a few seconds while driving. I've tried reinstalling the software (CAN ECU in service mode), turning off the power, but the cameras still show 'camera unavailable.'
Other functions such as charging, AP, EAP and radar seem to be working fine. Can anyone help with the possible reasons?

 

[ysa1]

Thanks in advance.

 

[Bigriver]

I have a 2017 Tesla Model X 75D with MCU 2.5 (with EAP)

I believe you mean that you have AP2.5. Your car came with MCU1. Have you paid for the infotainment upgrade to MCU2? If not, have you had the MCU1 EMMC replaced?

 

[ysa1]

i think it’s mcu2.5 for late 2017 model X.
Car with MCU 1 doesn’t have side cameras and ap. acc only for those cars.

 

[ysa1]

I believe you mean that you have AP2.5. Your car came with MCU1. Have you paid for the infotainment upgrade to MCU2? If not, have you had the MCU1 EMMC replaced?

i think it’s mcu2.5 for late 2017 model X.
Car with MCU 1 doesn’t have side cameras and ap. acc only for those cars.

 

[Bigriver]

i think it’s mcu2.5 for late 2017 model X.
Car with MCU 1 doesn’t have side cameras and ap. acc only for those cars.

I also have a late 2017 model X. There is no MCU2.5. The 2.5 is only relative to the hardware for autopilot. The MCU is the computer controlling the main screen. All 2017’s came with MCU1. MCU1 will eventually fail.

 

[ysa1]

I also have a late 2017 model X. There is no MCU2.5. The 2.5 is only relative to the hardware for autopilot. The MCU is the computer controlling the main screen. All 2017’s came with MCU1. MCU1 will eventually fail.

i think this car has been upgraded before.
Any ideas on how to fix the camera issue?

 

[scottf200]

I had this issue several days ago and contacted Tesla. Was told to unplug all devices from the USB ports and do a full reboot. Foot on brake pedal, hold left and rights buttons on steering wheel and hold until screen goes off and wait until Tesla logo comes back on screen before letting up on brake and buttons. This worked for me.

Unplug all devices from the USB and reboot (and/or power off)?

 

[ysa1]

Unplug all devices from the USB and reboot (and/or power off)?

Have tried reboot (no USB plugged in)
Will try to reboot again and again.

 

[scottf200]

reinstalling the software (CAN ECU in service mode)

Have tried reboot (no USB plugged in)
Will try to reboot again and again.

Your reinstall was a good idea. It reboots all the subsystems AFAIK ... like unplugging the 12v for a few minutes would (which I've done for odd problems).
Service mode apparently didn't give you any ideas with log entries or other info I guess.

 

[ysa1]

Your reinstall was a good idea. It reboots all the subsystems AFAIK ... like unplugging the 12v for a few minutes would (which I've done for odd problems).
Service mode apparently didn't give you any ideas with log entries or other info I guess.

Thanks, any other ways or suggestions to fix it?

 

[scottf200]

Thanks, any other ways or suggestions to fix it?

Whatever you see here: Tesla backup camera suddenly went black - Google Search

Service center?

 

[scottf200]

? related

 

[ysa1]

? related

No it’s for HW4.0 s only

 

[scottf200]

Did you find a solution?

 

[ysa1]

Did you find a solution?

Not yet. Appointment on feb 6th.
But out of warranty. Worried about high cost