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Buying used Tesla besides Tesla?

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Ya I don't know what's up with them these days, I spent a few days trying to get in touch with them to buy some TPMS replacements. Didn't get response for ages and then got a callback at like 10PM at night one night (sent it to voicemail) and they said "please SMS me on this number" and when I did got responses saying some weird stuff. Tried contacting again and eventually just gave up. I purchased my S from them a few years back. They used to be on top of things, so not sure what's going on with them these days.